- Report: #985759
Report - Rebuttal - Arbitrate
Complaint Review: VUDU
VUDU Walmart terrible customer support, VUDU sucks, won't release account Internet
I bought a ROKU box. Mistyped an email address, and the easiest answer from the VUDU people is to return the ROKU unit and buy another one that doesn't have an assigned email address.
I cannot call ROKU before their 8 p.m. cutoff hour. Their emails are curt, nasty, and they don't read full texts before copy/pasting responses. more than half their emails fail to answer a very basic question.
It's been almost a month now, still no VUDU on my Roku or Samsung DVD entertainment module.
This report was posted on Ripoff Report on 12/21/2012 11:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/VUDU/internet/VUDU-Walmart-terrible-customer-support-VUDU-sucks-wont-release-account-Internet-985759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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