• Report: #899705

Complaint Review: VUDU

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  • Submitted: Tue, June 19, 2012
  • Updated: Tue, June 19, 2012

  • Reported By: nat — newton Massachusetts United States of America
VUDU
2980 Bowers Ave Santa Clara, CA Internet United States of America

VUDU totall RIPOFF Internet, Internet

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I couldnt watch the film i ordered due to server issues and connection issues ; we ordered a film on the evening of 17 th, the movie was too long and we decided to finish watching it on the 18 th. At about 8 pm on the 18 th we tried to get vudu going and the network/ server error popped up 4 times, by the time that issue was resolved it told us we have 13 minutes left to finish watching the film ( of which about 50 minutes we yet didn't see) . Then server issue came up again and then we couldn't play the film at all because the time has elapsed. Either its some elaborate scheme or total and complete incompetence: but when i called : someone named DeeDee was trying to convince me that we watched the film all the way through. VUDU customer service wasnt in our living room on the evening of the 17 / 18, and trying to convince me that we watched the film is the dumbest tactic i can think off. AND I WAS TOLD APPARENTLY THE COMPANY DOESN'T HAVE MANAGERS?!  THE WORST D**N SERVICE I HAVE EVER ENCOUNTERED!

This report was posted on Ripoff Report on 06/19/2012 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/VUDU/internet/VUDU-totall-RIPOFF-Internet-Internet-899705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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