- Report: #878942
Report - Rebuttal - Arbitrate
Complaint Review: Vacation Rental By Owner
Vacation Rental By OwnerInternet United States of America
Vacation Rental By Owner VRBO Internet theft of rental fees Internet
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About 1 week before our trip we called the owner to ask a few questions . She had NO idea who we were. Most disturbingly, VRBO placed the blame for the incident on the homeowner and asked her to refund our money. I believe she was also a victim. She did not have the Internet savvy to protect herself or prtpetrate a scam. VRBO needs to step up and pay for incidents like this if they want to continue a strong on-line business. VRBO can probably insure themselves for these toes of losses. VRBO ought to help homeowner - renters with Internet security, rather than blame them for the problem.
I do not recommend doing business with VRBO !!
This report was posted on Ripoff Report on 05/06/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vacation-Rental-By-Owner/internet/Vacation-Rental-By-Owner-VRBO-Internet-theft-of-rental-fees-Internet-878942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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