• Report: #634909

Complaint Review: Vacation Trade World

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  • Submitted: Fri, August 27, 2010
  • Updated: Fri, August 27, 2010

  • Reported By: Mikette — Gearhart Oregon United States of America
Vacation Trade World
Calie 10 x 12, centro Quintana Roo, Select State/Province United States of America

Vacation Trade World Marcelo Gutierrez, www.valuetraded.com, Value Traders Fraudulent, deceitful company Quintana Roo, Other

*REBUTTAL Owner of company: Transfers were completed within agreed timeframe

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We upgraded to the Grand Bliss in Mexico in February and traded two paid timeshares to Value Traders.  In March they asked for $350 each for a title research fee (which doesn't exist at either resort) which we paid in March.  It wasn't until the end of May that they asked for another $825 per timeshare which we paid.  Now we are out $1175 per timeshare to give them away.  After 6 months and no name change on our contracts, I reported them as frauds to our credit card company.  We found out just recently that one resort only charges $100 for a name change and the other $150 total fees.  Watch out for this company!

This report was posted on Ripoff Report on 08/27/2010 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vacation-Trade-World/Quintana-Roo-Select-StateProvince-77710/Vacation-Trade-World-Marcelo-Gutierrez-wwwvaluetradedcom-Value-Traders-Fraudulent-dec-634909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Transfers were completed within agreed timeframe

AUTHOR: Vacation Trade World - (Mexico)

Our company's business is to buy and sell timeshares and to do so we execute a very specific, detailed contract to state what type of payment(s) are necessary and which party is responsible to cover these payments.

A property transfer usually takes between 6 and 8 months (depending on the resort being transferred) after all necessary documents and payments (to the resort and/or to us) are received.  In the case of the Gearhart's, all properties were transferred within the abovementioned timeframe.

We apologize if the Gearhart's feel that the 7 months that was taken to transfer the properties was a long time, but the amount of time taken to transfer the properties is related to the last payment they made and the administration time that their transferred resorts take to internally acknowledge and reflect the ownership change.

Despite the chargeback issued by the Gearhart's with their credit card company, we completed the property transfers within the normal timeframe.  

We invite the Gearhart's to contact us directly if they have any additional questions or comments and we will be happy to answer them.
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