- Report: #312220
Report - Rebuttal - Arbitrate
Complaint Review: Valu Discount Muffler & Brakes-Valu Muffler & Brakes
Valu Discount Muffler & Brakes-Valu Muffler & Brakes3099 Delaware Ave. Kenmore, New York U.S.A.
Valu Discount Muffler & Brakes-Valu Muffler & Brakes Oil change-old gasket=blown engine-franchise owner could care less Kenmore New York
*Consumer Suggestion: Come on valu discount muffler and brake.
*Consumer Comment: confused
*Consumer Comment: Ummmm....
*REBUTTAL Owner of company: unfair assesment of what really happened
Thankfully, our son and his friend were approaching a traffic light on a side street and not on a highway at a greater speed when this happened. It makes me sick to think what could have happened to them.
The owner of the franchise lied to us about when he submitted the claim, didn't offer a rental or loaner car, never returned our phone calls, wouldn't accept liability (even after the insurance company did), no apology or anything. We even had to make numerous calls to get a refund for the oil change ($12) which had caused $3,300+ of damage.
After 2 1/2 weeks (1 1/2 weeks with a rental), without our car and numerous phone calls (resulting in unanswered questions) the insurance company finally took care of the issue and fixed our car with a salvage yard engine and all expenditures reimbursed.
The franchise owner throughout this event remained unresponsive, unprofessional and lacked any concern regarding customer service or satisfaction.
Since this event, I have seen complaints about another one of the franchise owner's shops with very similar response from the owner.
I would advise anyone doing business with any of these shops to be extremely careful or to just stay away.
Buffalo, New York
This report was posted on Ripoff Report on 02/26/2008 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Valu-Discount-Muffler-Brakes-Valu-Muffler-Brakes/Kenmore-New-York-14217/Valu-Discount-Muffler-Brakes-Valu-Muffler-Brakes-Oil-change-old-gasketblown-engine-fr-312220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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