- Report: #886597
Report - Rebuttal - Arbitrate
Complaint Review: Value City Furniture (Greenbrook)
Value City Furniture (Greenbrook)200 US Highway 22 Internet United States of America
Value City Furniture ,Greenbrook, Damaged Furniture, Dishonest delivery practices Internet, Internet
At this point we are furious. We took off two days of work and are out 2 sets of delivery charges for the mattress. They took our money and did not want to resolve the issue with giving us another bed. I spoke with the customer service manager and the rep Dan was totally incompetent and unhelpful. All he can say is that the department was not able to put in orders. The thing that I really thought was frustrating was that he had the nerve to say "We have over 1000 pieces of furniture and there is no way he can know information on call of them." Keep in mind they have a website and I don't know about you all but I think with any customer service job, the rep should know all information about the merchandise that he/she is assisting with. As they say "you get what you pay for" and even though the prices are low, do not expect to get your furniture delivered on time or undamaged. THIS STORE IS HORRENDOUS!!!
This report was posted on Ripoff Report on 05/22/2012 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture-Greenbrook/internet/Value-City-Furniture-Greenbrook-Damaged-Furniture-Dishonest-delivery-practices-Interne-886597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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