- Report: #965873
Report - Rebuttal - Arbitrate
Complaint Review: Value City Furniture
Value City Furniture5500 Buckeystown Pike #800 Frederick, Maryland United States of America
Value City Furniture Value City Furniture Won't Cover Repair Cost on Damage to Sofa under their Warranty Frederick, Maryland
After a week, called back in, CS told me they still have not received photo from technician and told me to call back after 7 days. Been this way for the whole month. The other day, I called and I was told that I should send photo myself since technician did not forwarded the photo.
Called back in today and asked if they received the photo. I was told that they do not cover damages to sofa since it was a tear damage. When I mentioned about foam losing its firmness, I was told they don't cover it either.
I paid $100 for the 7-year warranty for what? Such a waste of money. Never again will I go back to this store!
This report was posted on Ripoff Report on 11/07/2012 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture/-Frederick-Maryland-21703/Value-City-Furniture-Value-City-Furniture-Wont-Cover-Repair-Cost-on-Damage-to-Sofa-under-965873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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