- Report: #225392
Report - Rebuttal - Arbitrate
Complaint Review: Value City Furniture
Value City Furniture9527 South Boulevard Charlotte, North Carolina U.S.A.
Value City Furniture Broken Furniture Coupled With Horrendous Customer Service Ripoff Charlotte North Carolina
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When they delivered the table a week later, I noticed it was broken and all but 1 chair was limping due to shorter legs in the front. When I called Value City they said it was policy to service the furniture and then decide whether it was repairable or not. We decided that it was ok to service the chairs but chose to have the table replaced instead.
Another week later (on the day we were to have the replacement delivered) the dispatcher called to let us know that the new table was also damaged. (Mind you, it is now almost the week before Christmas.)
I decided I'd had enough, I knew where this was heading. I told the dispatcher who had called that morning to have them pickup the entire set. She agreed to change the delivery that day to a pickup instead. I then called the store manager and was advised I could go to the store that evening and get a return receipt.
They never showed up to pickup the furniture! I was furios now. When I called they had no record of the scheduled pickup! It is ridiculous the kind of business that these people are conducting. I finally got them to schedule a pickup for the following day. That was yesterday, let's see what else happens today.
In the meantime we bought a dining room set elsewhere that will not be delivered until after Christmas, maybe later. I'm so furious!! Even more so because I'm hosting a New Year's Eve party!
Value City's ineptitude and inferior products are unacceptable and something should be done about it. Class Action Lawsuit all the way!
Charlotte, North Carolina
This report was posted on Ripoff Report on 12/14/2006 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture/Charlotte-North-Carolina-28273/Value-City-Furniture-Broken-Furniture-Coupled-With-Horrendous-Customer-Service-Ripoff-Char-225392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.