- Report: #937651
Report - Rebuttal - Arbitrate
Complaint Review: Value City Furniture
Value City FurnitureMentor Ave Mentor, Ohio United States of America
Value City Furniture Lost order, Lying manager Mentor, Ohio
When I received no call the following day, I called the store around 4pm to ask about the furniture. No one seemed to know what I was talking about initially. Finally, I was able to speak to the warehouse manager who promised delivery. He told me they weren't able to get a hold of the customer they gave my furniture to so I would have to wait 5 days and come back to pick up a new on they would order. I informed him that this was unacceptable, but he insisted it was the only option.
After informing a male in my household of the situation, he was very upset and called back. First he was for a phone number for a regional manager and was told that the manager does not have a company phone and simply uses email they aren't permitted to give out. He then asked to speak to a manager who lied and told him it was only scheduled for pick up because I refused delivery and had I accepted delivery it would have arrived earlier than pickup.
So now I have to wait another week to have a bed and still have to pick it up myself despite their errors. I will never purchase anything from this store again.
This report was posted on Ripoff Report on 09/06/2012 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture/Mentor-Ohio-44060/Value-City-Furniture-Lost-order-Lying-manager-Mentor-Ohio-937651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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