- Report: #1000505
Complaint Review: Value City Furniture
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| Value City Furniture 3801 William Penn Highway Monroeville, PA 15146
Monroeville, Pennsylvania United States of America |
|
Value City Furniture Broken Furniture delivered Monroeville, Pennsylvania
*Author of original report: Tried to call Value City Maint person
*Author of original report: Tried to call Value City Maint person
*Author of original report: Got a Call this Morning
*Author of original report: More bad news
*Author of original report: Sent
*UPDATE Employee: Response from Value City Furniture
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I informed him that they do not lock when you push the handle up. We tested the model in the store and that one worked perfectly. I find it poor customer service to deliver broken furniture and then have the consumer wait another week to get the right ones. They also charged $99.00 to deliver and sold my wife a treatment to stop spills at 45.00 each. Paid 300.00 a piece for two chairs that were only 199.00.
This report was posted on Ripoff Report on 01/21/2013 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture/Monroeville-Pennsylvania-15143/Value-City-Furniture-Broken-Furniture-delivered-Monroeville-Pennsylvania-1000505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Tried to call Value City Maint person
AUTHOR: Tom - (USA)
SUBMITTED: Wednesday, January 23, 2013
I will make it my personal mission to have no one shop at Value City Furniture!
#2 Author of original report
Tried to call Value City Maint person
AUTHOR: Tom - (USA)
SUBMITTED: Wednesday, January 23, 2013
I will make it my personal mission to have no one shop at Value City Furniture!
#3 Author of original report
Got a Call this Morning
AUTHOR: Joseph - (U.S.A.)
SUBMITTED: Tuesday, January 22, 2013
I explained to him the situation and never throughout the conversation did he apologize until I mentioned to him that he never said he was sorry throughout our 15 minute conversation.
Basiscly he told me I had to wait two weeks for the chairs and if they come in early he would call me.
So I summarized the conversation by saying "I am screwed and I have to wait two weeks"?
He said Yes.
I will make it my personal mission to make sure no one ever shops at VALUE CITY FURNITURE.
#4 Author of original report
More bad news
AUTHOR: Joseph - (U.S.A.)
SUBMITTED: Monday, January 21, 2013
#6 UPDATE Employee
Response from Value City Furniture
AUTHOR: Value City Furniture - (United States of America)
SUBMITTED: Monday, January 21, 2013
Sorry to hear about the frustration you experienced with your new recliners. We want to reach out to you to help make this right! Can you please send an email to vcf.facebookfans@vcf.com with your phone number, so that someone from our corporate customer service team can contact you to help resolve? Thank you!
