• Report: #222256

Complaint Review: Value City Stainsafe Fabric Protection

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  • Submitted: Sun, November 26, 2006
  • Updated: Fri, February 02, 2007

  • Reported By:cincinnati Ohio
Value City Stainsafe Fabric Protection
www.value city furniture.com Covington, Kentucky U.S.A.

Value City Stainsafe Fabric Protection ripoff, they tell me that there is nothing they can do is a ripp off. Covington Kentucky

*Consumer Comment: Please READ your warranty before you post bad things about a company

*Consumer Suggestion: Stain Safe isnt Ignorant

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I called stainsafe protection today because my furniture had food and ink stains on it and the little stain kit they gave me when I purchased the furniture did not work they told me that the warranty do not cover ink stains and that I have 5 days to report food or soiled stain but I just notice 3 weeks ago

I purchased a living room suite in May of 06 and notice 3 weeks ago that I had food stains on the couch so I used the stain safe kit they gave me but it did not work,
Yesterday I noticed an ink stain on my couch and used the kit and it did not come out, so today i called stainsafe and explained to them the situation and they told me that the warranty do not cover ink stains and that I have 5 days to report the incident in order to get my couch cleaned.

I paid alot of money to have my furniture protected and for them to tell me that there is nothing they can do is a ripp off.

Latrice
cincinnati, Ohio
U.S.A.

This report was posted on Ripoff Report on 11/26/2006 04:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Stainsafe-Fabric-Protection/Covington-Kentucky/Value-City-Stainsafe-Fabric-Protection-ripoff-they-tell-me-that-there-is-nothing-they-can-222256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Please READ your warranty before you post bad things about a company

AUTHOR: Karen - (U.S.A.)

First off, my husband works for the warranty company that Stainsafe contracts to do their local work. I can't even begin to tell you how many nasty things he encounters AND cleans. Blood, urine, etc. Anyway, if you do a basic internet search for Stainsafe's warranty coverage, you will see that ball point ink, as well as food stains are covered, BUT, you need to report it within 5 days. If you pull your warranty copy out (surely, you did keep it) you will find the same info. I am not sure how a food stain could go unnoticed for that long, honestly. I understand your frustration, but you should have read the terms of the warranty and realized you were in the wrong before unfairly reporting this company as a "ripoff". Chalk it up as a lesson learned and now you know for the next time.
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#2 Consumer Suggestion

Stain Safe isnt Ignorant

AUTHOR: Greg - (U.S.A.)

I have read this consumers complaint, and also being a SS consumer I must say this. First of all I have a new sofa thanks to Stain Safe and many of my friends have received great service from SS. The reason, They read thier warrante. Its that simple, it says in "how to obtain service" that any incident must be reported in 5 days of occurance. First off, 3 weeks with food stains on your furniture, now theres class! No warrante or insurance plan covers EVERYTHING, how would they stay in business?
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