Value City Stainsafe Fabric Protection ripoff, they tell me that there is nothing they can do is a ripp off. Covington Kentucky

I called stainsafe protection today because my furniture had food and ink stains on it and the little stain kit they gave me when I purchased the furniture did not work they told me that the warranty do not cover ink stains and that I have 5 days to report food or soiled stain but I just notice 3 weeks ago

I purchased a living room suite in May of 06 and notice 3 weeks ago that I had food stains on the couch so I used the stain safe kit they gave me but it did not work,
Yesterday I noticed an ink stain on my couch and used the kit and it did not come out, so today i called stainsafe and explained to them the situation and they told me that the warranty do not cover ink stains and that I have 5 days to report the incident in order to get my couch cleaned.

I paid alot of money to have my furniture protected and for them to tell me that there is nothing they can do is a ripp off.

Latrice
cincinnati, Ohio
U.S.A.