- Report: #1146974
Report - Rebuttal - Arbitrate
Complaint Review: ValueFind
ValueFind TRA Innovations Cancelled my order after 10 days and after more than doubling the price Southfield Michigan
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On 5/5/14 I ordered a 4 port USB to serial adapter, SIIG part number JU-HS4011-S2 for $28.99. The checkout page has a "Shipping Insurance" option labeled "Yes - Protect Me from lost carrier packages" that I selected for an extra $1. Shipping itself was $11.58, for a total of $41.57. For some reason I was billed a total of $44.48.
The website stated "Availability: In Stock and Ready to Ship!" and I recieved an email the same day stating "Your order has finished processing and is ready for shipment. Delivery will be made in 3-7 business days. A tracking # will be posted to your PayPal.com transaction page (and e-mailed to you) usually within 72 hours." There is also a page on their website that is supposed to show the trackingnumber for an order.
On 5/12/14, with no tracking number showing anywhere, I used the Contact Us form on their website to request a tracking number. I received a reply on 5/15/14 stating "It looks like your package was damaged in transit. As such, it cannot be reshipped to you. Therefore, I have authorized accounting to issue you a FULL refund." I did receive a full refund.
The product is still listed on their website as "In Stock and Ready to Ship!", but is now $61.99.
This report was posted on Ripoff Report on 05/15/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/ValueFind/internet/ValueFind-TRA-Innovations-Cancelled-my-order-after-10-days-and-after-more-than-doubling-t-1146974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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