- Report: #718121
Report - Rebuttal - Arbitrate
Complaint Review: Valvoline Instant Oil Change
Valvoline Instant Oil Change49 North Central Avenue, Elmsford NY Elmsford, New York United States of America
Valvoline Instant Oil Change Andrew Pasqurelli Supposedly changed differential fluid, but damaged the differential causing $4000+ in damages Elmsford, New York
*UPDATE Employee: Go back to the source
*UPDATE Employee: Mechanics
*Consumer Suggestion: Never fall for their recommendations
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After driving 1 week i started noticing a clicking sound. As another week passed it was louder and louder and the whole car would shake as i came to a stop.
I had no idea what it was so i took it to a mechanic. He looked at it and thought it might be a wheel bearing. He changed it but the sound was still there.
He investigated further and determined there was little or almost no Differential fluid. The differential was pretty much destroyed. I called Valvoline and told them the story. The Manager Andrew was very helpful in helping and advising me to put the claim through.
A week later I talked to Andrew Pasquerlli 800-606-5823. He told me that since the Mechanic "touched" the vehicle. Valvoline is not liable. I tried to explain the Sound was there before and after I took it to the mechanic. How would I know it was a differential issue?
Basically Andrew Pasquerelli was a jerk and washed their hands and left me with a car that I can't drive or afford to pay for the damages. $3200+ in parts 4-5 hours Labor.
This report was posted on Ripoff Report on 04/15/2011 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Valvoline-Instant-Oil-Change/Elmsford-New-York-/Valvoline-Instant-Oil-Change-Andrew-Pasqurelli-Supposedly-changed-differential-fluid-but-718121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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