- Report: #1055010
Report - Rebuttal - Arbitrate
Complaint Review: Valvoline Instant Oil Change
Valvoline Instant Oil Change2620 East Beltline Grand Rapids, Michigan USA
Valvoline Instant Oil Change Perfect Engine Blown after Service at Valvoline Instant Oil Change East Beltline Grand Rapids Grand Rapids Michigan
*Author of original report: More Valvoline CYA Stripped Oil Plugs! Not all oils are for all engines.
*UPDATE Employee: "Wrong oil?"
*Author of original report: Your response has nothing to do with Valvoline on East Beltline Blowing my engine.
*Consumer Comment: It's your own fault
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My truck was serviced at the Valvoline Instant Oil Change at 2620 East Beltline in Grand Rapids, MI 49546. Just to provide a little background on my vehicle. My vehicle was in perfect running condition. I drove my truck up north and back the weekend before. Over 300 miles with no noise, no issues at all. My engine didn't make any abnormal noise. I could start up my truck in the middle of winter, it would start on a dime!.
My wife brought my truck in for an oil change,. When we got home she said the truck was making some engine noise/. I started it up it had an engine knock:. I checked the Valvoline paperwork,. They put the wrong grade oil in my truck,. We both brought back the truck this time'. Told them about the issue, and the noise.. They said the noise sounded like the fan. They then put the correct oil in. But instead of using barrel oil they used retail quarts. They said they were out of the oil for my truck in the barrel. They mixed standard and synthetic to come up with enough to go in my truck. This of course did not change the knocking sound in my engine. later took my truck to the dealership. Where they confirmed that my engine was blown. I had a rod out in the engine. My replacement cost is around $5000 for a remanufactured, or $7000 for a new engine. Luckily I know a good mechanic with great rates. I spoke with Valvoline, they wanted to come out to look at the truck, and speak to the mechanic. Which basically they were trying to find a way not to be liable. They took a picture of the dipstick, and took a sample of the oil. Which I found quite interesting. As the oil they took a sample of was not the oil that was in there when my engine was blown. It is the oil from when we went back, after the engine is blown. The oil they put in my truck from quarts. I asked the district manager why he was taking pictures of the dipstick, when he knew it wasn't the same oil from the original oil change. He made sure not to answer me, and constantly kept changing the subject. He did say they were sending the oil to the lab in Kentucky for it to be tested, and would take up to a week. But like I said this isn't the original oil, so that would not have alot of bearing on anything.
My mechanic has been in the business for 30 years. He spoke with the district manager about the type of oil and procedures of use of barrel oil. My mechanic truly believes this was the fault of Valvoline.
My mechanic says two things could have happened. They ran out of oil from the barrel and didn't realize it. Or the recycled oil was of such low viscosity that it couldn't protect the engine. When I checked the oil after it was making noise.
Either way Valvoline is not taking responsibility. Hopefully they do the right thing in the end.
I have also posted a FB page at
Through this just in one day. I've heard about several similar incidences at this location. Even that they have so many problems they have a garage on division avenue near 36th st that repairs all of their vehicles.
East Beltline Valvoline needs to make this right asap!
This report was posted on Ripoff Report on 05/30/2013 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Valvoline-Instant-Oil-Change/Grand-Rapids-Michigan-49546/Valvoline-Instant-Oil-Change-Perfect-Engine-Blown-after-Service-at-Valvoline-Instant-Oil-1055010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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