On July 6th 2011 I had my oil changed at Valvoline Instant Oil Change in St. Peters MO they convinced me that using 5W-40 synthetic oil was in my trucks best interest".
On July 15, 2011 my truck would not start I had it towed to JC Car Care who did a diagnostic/pressure test, the oil pressure was at zero, they changed the oil to 15W-40 diesel oil which is what FORD Motor CO the manufacturer of my vehicle recommends and the vehicle started and has been running fine since".
On July 19th I visited the Valvoline shop and informed Jerry Creach the
Manager of the problem and presented him with the bill from JC car care
which detailed the repair and specifically states that the vehicle mfg/.
does not recommend synthetic oil in these vehicle and that they also
only recommend the use of 15W-40 oil!. Any other oil can cause serious
problems.. He made a phone call and told me that it was not the oil and
there was something wrong with my truck and they were not responsible;.
On July 19th I made a phone call to Valvoline's customer care
hotline at 800-327-8242 I spoke with a lady named Terra, she looked up
my invoice then looked in a Valvoline cross reference guide which in
fact confirmed that the local Valvoline store had used the wrong
type/weight oil and the problem was their responsibility and that she
would be opening a claim and I would be contacted within 24 hours".
On July 19th I was contacted by a man named Chris who identified himself
as the Area Manager for Valvoline, who became very rude told me the oil
could not cause the problem and the problem with my truck was a weak oil
pump and that he had independent information that showed that the use
of 5W-40 oil could not cause this problem and would work fine in my
truck, I then asked him to send me a copy of this information to which
he answered he couldn't, it wasn't available or he couldn't access it:. I
call BS... I requested he call the mechanic at JC Car Care that worked
on my truck, which he did, along with another expert named Lou Craven at
a company called DTI who also told Chris at Valvoline that the thin oil
was not recommended and that he had seen this cause problems in diesel
engines more times than he could count.
In addition on July 18th 2011 I went online and payed $38.00 to speak with an ASE certified Ford
diesel mechanic through JUSTANSWER.COM I explained to him the problem
and asked if a weak oil pump would cause this problem, his answer "NO it
is likely just the oil because your 2006 6.0 calls for 15W-40 and the
5W-40 is just to thin. Your oil pump is just fine." He also supplied me
with a page from a Ford tech manual that shows that the recommended oil
is 15W40 super duty, I have a copy of this tech manual.
Also on July 18th 2011 I contacted the local Ford dealer
Pundmann Ford In Saint Charles MO I spoke with a technician there who
said again that the only oil Ford recommends for this vehicle is 15W-40
and light weight oils tend to foam and mess with the fuel injectors causing a lack of pressure which doesn't allow the diesel engine to fire.
It should be noted that Chris the area manager from Valvoline spoke to the
same people and claims that they never said these things. I spoke with
my mechanic after his call with Chris and we compared notes and caught
him in a couple of lies.
I also spoke with a man named Mike at Valvoline who is supposedly a
technical guy, who also was very rude and basically told me that none of
these people I have spoke with have a lab including the Ford dealer so we don't know what we are talking about.
In the face of all the supporting documentation
that I supplied Valvoline including a bill for $400.00 from my mechanic
for diagnosis and changing out the oil to the correct stuff. Valvoline
still denied my claim.
Are these the kind of people you want to give your hard earned money to? I will certainly never spend another nickel with these incompetent liars. Do yourself a favor learn from my
misfortune and BOYCOTT VALVOLINE!