VanDyk Mortgage Josiah Whalen VanDyk Mortgage Beware of Bait and Switch, poor communication, dishonorable practices Issaquah, Washington

After several weeks of research on a refinance of my mortgage I chose to work with Josiah Whalen of VanDyk Mortgage in Issaquah, WA.  We went through several options and to make a long story short we decided on a loan that would meet my needs.  I committed both verbally and in writing to the proposed "deal".  My commitment was acknowledged by Josaih in writing.  The proposal was sent via email followed by documents that were signed electronically. At this time I assume the rate is locked and the deal is solid.  Five days go by during which I call and email Josiah with no return calls or email. Finally I get a call and I am told that the same loan will now cost me an additional $3,764.  After several minutes of questioning Josaih I realize that he did not lock the rate as he shoud have and now the rates have moved and the "discount" is less than it was before and the loan is no longer as profitable as it was.  I'm not completely sure what my legal position on this is but I intend to find out.  What I do know is that this is bad business.  I am not out to condemn VanDyk Mortgage for the mistakes of one of its employees but I am looking to VanDyk Mortgage to make it right and honor the original proposal as sent.  To be fair I have made my position known to Josiah Whalen verbally and in writing, but have not received a return email or call from Jon Barnes at the corporate office.  I look forward to hearing from him with some resolution.