- Report: #368483
Report - Rebuttal - Arbitrate
Complaint Review: Vanderbilt Mortgage And Finance Company - Clayton Homes
Vanderbilt Mortgage And Finance Company - Clayton Homes500 Alcoa Trail Maryville, Tennessee U.S.A.
Vanderbilt Mortgage And Finance Company - Clayton Homes Losing Payments, Rude Reps, Refusal of Payment, Giving account info to neighbors Maryville Tennessee
*Consumer Suggestion: You can record their calls to you too
*UPDATE EX-employee responds: Some Answers
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They have called up to 2 weeks before a payment was due informing us that we needed to make the payment right away to avoid late fees. We still had 2 WEEKS!!!!! When we refused to make the payment right then, they called my parents and told them we were behind in our payments and my parents needed to pay it at that time. My parents were not co-signers on our loan nor were they listed as contacts for our account.
Vanderbilt has called neighbors in my trailer park that they cross-referenced by address and given them our account number, personal information, payment amount, and our phone number so they could call us and tell us to call Vanderbilt. Isn't it against the Fair Credit and Lending Act to give out personal credit and debt information without the debtors permission?
Vanderbilt Mortgage has some of the rudest Customer Service Reps I have ever had to deal with. I have worked in Customer Service and when our calls were recorded, we were actually evaluated on them. Do the Quality Control employees actually listen to and monitor the calls or is that just a quick message at the beginning of their calls to scare the customer into biting our tongues when we are treated rudely? They won't even let you speak to a supervisor when you ask.
We would like to be added to any class-action law suit that may be filed against this company.
This report was posted on Ripoff Report on 08/30/2008 07:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vanderbilt-Mortgage-And-Finance-Company-Clayton-Homes/Maryville-Tennessee-37804/Vanderbilt-Mortgage-And-Finance-Company-Clayton-Homes-Losing-Payments-Rude-Reps-Refusa-368483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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