- Report: #108111
Report - Rebuttal - Arbitrate
Complaint Review: Vanderbilt Mortgage Company
Vanderbilt Mortgage Company500 Alcoa Trail Maryville, Kentucky U.S.A.
Vanderbilt Mortgage Company reqires a service payment to provide detail entries of mortgage payment. Rip-off! Maryville Kentucky
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When I inquired by phone I was put on hold for long periods of time. At the point when I found someone to talk to me they gave me amounts of monies held in escrow. I had to write a fax to them requesting that those monies should be transferred to decrease the principal. Then I was also told that my next payment was not due for 2 months. This leads me to believe that the mortgage is being handled like a consumer loan and not as a mortgage which makes a big difference.
I was also given a special address to which monies that are to be for extra principal must be mailed. This is suspicious to say the least. I am complying with the information given me by their representative.
They have all my contact information and so I guess there is no problem at this point although the balance I think I should owe is off quite a bit, nearly $300.00.
I must say that I have not been treated with disrespect it is just that I think statements ought to be provided so that I can justify my figures with there figures at any time.
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This report was posted on Ripoff Report on 09/13/2004 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vanderbilt-Mortgage-Company/Maryville-Kentucky-37804/Vanderbilt-Mortgage-Company-reqires-a-service-payment-to-provide-detail-entries-of-mortgag-108111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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