• Report: #328848

Complaint Review: Vanderbilt Mortgage Company

  • Submitted: Fri, April 25, 2008
  • Updated: Sun, May 18, 2008

  • Reported By:Robbinsville North Carolina
Vanderbilt Mortgage Company
PO Box 9800 Maryville, Tennessee U.S.A.

Vanderbilt Mortgage Company They refuse to sign a simple paper that would allow me to change my home into "real property" Maryville Tennessee

*Author of original report: Vanderbilt has agreed to help

*Author of original report: In my defense

*Consumer Comment: pay your own bill

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Vanderbilt Mortgage company refuses to sign a paper that would allow me to change my doublewide into real property. I have been unemployed now for a year. Thanks to my wife's job we have not lost our home nor will we. We were made aware of a government program that would pay our house payment for 2 years. The only catch was that we had to put a permanent foundation underneath the doublewide. We scraped and saved and built the foundation over the course of several weeks. We went to a lawyer to have the house changed over and found that Vanderbilt had to sign a release form in order for this change to 'real property' to occur. The lawyer has assured both myself and Vanderbilt that their intersests would remain intact. Vanderbilt REFUSED! I am have currently been speaking with Vanderbilt representatives over the course of this week.

Their tactics are simple. Threaten, intimidate, and insult. The people I speak with rotate. The first set will almost always be rude and make an attempt at intimidation, the second tries to be helpful and assures me that Vanderbilt has my best intersest at heart and want to help me. Then they get off the phone with the promise to call back. Sometimes they do, its been 50/50 so far. But they always call back and say that "they have spoken with their bosses and they can't do this at this time." I respond by asking to speak with said 'bosses'. In a week I am up to what they call the senior account rep. I have told them that I am going to call every day for 2 years. Between what the government would pay for my payment plus the amount that I pay currently I have told them I am losing 1400 dollars a month (low figure).

This is merely my first step in combatting Vanderbilt. I hope that some TV station will actually pick this up and help, not only me but everyone fighting this mortgage company. IN my hometown alone I know of 4 other people that has had similar bad experiences with Vanderbilt.

Vanderbilt, along with a disturbingly large amount of others, feel that if an individual chooses to purchase a trailor that they are second class citizens! Vanderbilt loans to these "types of people" because they feel they are uneducated or ignorant. This is a false stereotype.

My wife will have her Masters degree by next year at this time and I will have finished my Bachelors degree by the same time. We and our friends, of which many have doublewides, are far from uneducated and ignorant. With a little luck we can create enough of a stir to take this giant bully, Vanderbilt, to its knees!

Chris
Robbinsville, North Carolina
U.S.A.

This report was posted on Ripoff Report on 04/25/2008 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vanderbilt-Mortgage-Company/Maryville-Tennessee-37802/Vanderbilt-Mortgage-Company-They-refuse-to-sign-a-simple-paper-that-would-allow-me-to-chan-328848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Vanderbilt has agreed to help

AUTHOR: Crm - (U.S.A.)

After some time of constantly calling them, Vanderbilt has agreed to help me with my problem. They are currently processing and will soon be done. I am pleasantly surprised by there actions and must give credit to them for doing the right thing.
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#2 Author of original report

In my defense

AUTHOR: Crm - (U.S.A.)

I agree its not the governments job. I happen to be in a program sponsored by the government that puts me thru school so I am not looking for work right now. Them paying the payment is just gravy. But thats not the issue. The issue is that the mortgage company is maneuvering to get me off of my fixed rated mortgage. They think I will refinance to get this benefit. They are rude, arrogant, and attempt to bully not just me but many other people. Most just let it go because in all actuality there is nothing that can be done.
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#3 Consumer Comment

pay your own bill

AUTHOR: Lambmit - (U.S.A.)

Find a job and pay your own bill, It is not the taxpayers responsibility to pay your mortage. If you have to move to another area to find work, then do it.
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