Bombardier sold the account to Vanderbilt in August. Payments were held and not adjusted. An extra balance payment of $150.00 was put into overage and no adjustment has been made, the company claimed that their 3 month error only warranted a $0.78 difference. Sent a sticky asking if we wanted a credit. This is totally incorrect at 13.5%. Agents promised a call back - we have two numbers, caller ID and call wave, Cable internet and call-waiting, two answering machines, and guess what, NO one has called back about this issue or several others. Their favorite tactic is to deny me access to the account which requires they selectively lose the power of attorney letter on file. We requested a pay out in December for mortgage at 5-6%. They refused to send a payment history in January along with the Tax Information. I threatend to make a claim to the Texas Commission of Better Business Bureau. Team Leader called me back and volunteered to drop the interest rate to 10%. Paper work was sent out but when sent back they denied the signature saying it did not look like the original signature signed four years previously. They then sent another set out, and then sent another set with a changed date. Both were sent back on the premise that the Feb. 1 refinance date would be modification date. This was also denied and dated to March 1, 2006. I have made 20-30 calls and they refused to adjust the interest mentioned above, and refuse to explain why they took 464.00 interest out of a 500.00 payment. Their typical response is that magically I no longer have access to the account. They refuse to return calls and definitely as Scott mentions, stagger to make payment on account- we send payments to Dallas which is a day turn around time and typically it is 8 days for payment to post. I have NO trouble agreeing with anything that is said. I need to go ahead and file my complaints with Texas Commission of Mortgagers/Financiers and the Better Business Bureau. Their ethics are scandalous. Bombardier also wrongfully posted poor payment history to the credit bureau making it impossible to seek better financing. Bombardier did try to correct some of their error but it is unfortunate that we have been forced to deal with Vanderbilt who appear to be totally unethical and dishonest in all their practices.
San Marcos, Texas