First and foremost this is not the first time that Vanderbilt has given us a hard time, but this is by far the worst yet,many reps have called and we have spoken with each and everyone more than once a day as well as they have called my mother in law, her neighbors and my brother in law in north carolina, telling them of our loan as well as the loan number, is that not illegal right there? I was told by a certain rep on the phone that i needed to shut my mouth and just listen, the rep told me to just "ZIP IT". Vanderbilt called again and again telling us to be out of the home by the weekend, threatening foreclosure, threating us with the local sheriff, stating also that they had sent certified letters to us by mail, even though we never saw any of those.
Now Vanderbilt has refused our payments sent one back to us and demanded that we used that payment to find us somewhere to live and get out of their home,we have lived in the home for more than 8 years now and we are half way through the life of the loan, they have stated year after year that we have not paid interest on the home which everybody that has dealt with Vanderbilt knows payments change every year a great deal on the increase and no explanation why, Front deck is almost fallen completely from the home, back floor at the door has gotten so wet from Vanderbilt and Clayton and Home First Agency Insurance failure to reinspect the setup, Any and all claims on the home have been denied, now here recently Vanderbilt has stated that the insurance premiums have went up, that is not true we have the proof, what are they really doing? I as well as my spouse suffer from major medical issues that they care nothing about, Most sickness that we have suffered from has been stemed from STRESS.
Bluefield, West Virginia