- Report: #934328
Report - Rebuttal - Arbitrate
Complaint Review: Vanderbilt Mortgage and Finance, Inc.
Vanderbilt Mortgage and Finance, Inc.500 Alcoa Trail Maryville, Tennessee United States of America
Vanderbilt Mortgage and Finance, Inc. Clayton Homes Harassing Phone Calls on the Third of the month, not even late enough for the late fee to hit Maryville, Tennessee
*Author of original report: Why ARE YOU STILL ON HERE?!
*General Comment: RED FLAG RED FLAG RED FLAG RED FLAG
*Author of original report: Maybe I Need to Make Myself CLEAR...
*General Comment: By the way
*General Comment: WRONG...Read again!
*Author of original report: Mr Hahaha , you're ANYTHING but funny....
*General Comment: HA HA HA HA HA HA
*Author of original report: Both Responses Were neither Helpful nor knowledgeable.
*General Comment: As a mortgage loan collector
*General Comment: You are late on the second payment?!?!
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I made my first payment by money order on the 3rd of July. This month I was late because of an unforseen expense. On the third of August, I received a phone call from Drew with Vanderbilt and he proceeded to yell at me that my payment was late, I was due on the first. I asked him why is he calling me and the late fee hasn't even applied yet.
He stated that late fees are not applied until then as a courtesy to their customers but he was anything but courteous during the entire phone call. I was threatened, called names and laughed at by a so called supervisor.
I informed Drew that I would double my payment on the first of September which is not a problem for me, but after reading these complaints, I am nervous that this is just the beginning of a horrible 15 years. I will be sending my future payments by money order certified after I make a copy of them from now on. I would LOVE to get out of this mortgage with this company, I have been harassed one time too many and not ONE TIME was I told that our call was being monitored and recorded for quality assurance purposes. This tells me you don't WANT a record of what you say.
If there is a class action lawsuit, I want in.
This report was posted on Ripoff Report on 08/29/2012 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vanderbilt-Mortgage-and-Finance-Inc/Maryville-Tennessee-37804/Vanderbilt-Mortgage-and-Finance-Inc-Clayton-Homes-Harassing-Phone-Calls-on-the-Third-of-934328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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