• Report: #784030

Complaint Review: Vanderbilt Mortgage and Finance

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  • Submitted: Mon, October 03, 2011
  • Updated: Wed, October 19, 2011

  • Reported By: Hurting in tn — Kodak Tennessee U.S.A.
Vanderbilt Mortgage and Finance
500 Alcoa Trail, Maryville, Tennessee United States of America

Vanderbilt Mortgage and Finance Terrible Customer Service, like being interrogated by the Gestapo Maryville, Tennessee

*Author of original report: Seriously, Vanderbilt Mortgage.

*UPDATE EX-employee responds: Seriously?

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I have been all over the internet and on different complaint boards and it is the same every where against Vanderbilt Mortgage. I dread talking to them on the phone so badly that I won't. They interrogate like the gestapo from the old WW2 movies. I was terminated from my employment in Aug. 2010 because of a disability and have had hell ever since.  That is a different story and that comp. has an ADA lawsuit against them. Finally in Feb, of 2011 a woman that had a compassion said that since I had never ask for help before that I could get a extension of Feb. payment as long as I agreed to make a payment by March 1 and I did and made the payment earlier. That extension is being held against me as a late or missed payment. I missed a payment in June and the reason I did I needed food because I am a severe diabetic and I had not had insulin in almost a year and lived on Chocolate milk. Oh I get state help of course and that is a joke, I get 988.00 a month in SSD and 103.00 in food stamps and a house payment of 610.00 a month, that doesn't count utilities and everything else it takes to survive.This piece of junk Double wide sits on property that has been in my family since the 1800's and it is tied in with the loan on this junk that is coming apart in the middle. If they do manage to take it then the joke is on them, it sits at the foot of a slate rock mountain and there is no utility water so I had to have a well dug and it is full of lime and sulfur. They will have to cut another road in because there is only one way in and out and they have to cross my uncles property to cut in and he will not allow it. The right of way is owned by a cousin and my son and they will not let them use it. Property in this area is not selling so they are screwed on that too. The issue is we can do something, I am filing a complaint with Dept. of Financial Institutions and if enough people would stick together we can with TN Attorney General, we can also get a class action attorney and file a suit against Vanderbilt for their collection practices. I thought I would get some help through the Gov. but that was a joke. Save my TN home is for people that can return to work and not on Disability and your mobile home has to be on a permanent foundation. If I could afford to put it on a permanent foundation then I wouldn't need help. I want to know if Kevin Clayton is still CEO of Vanderbilt, if so let us all over run him and Warren Buffet with any correspondence until we get some results. We are victims of this company and it is time we stopped them, not that I don't want to pay my bill just that I need help until I get my other case settled and can pay these crooks off and never deal with them again.

This report was posted on Ripoff Report on 10/03/2011 03:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vanderbilt-Mortgage-and-Finance/Maryville-Tennessee-37804/Vanderbilt-Mortgage-and-Finance-Terrible-Customer-Service-like-being-interrogated-by-the-784030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Seriously, Vanderbilt Mortgage.

AUTHOR: Hurting in tn - (U.S.A.)

You are the one that has your head in the sand, why are you a former employee and not present? Fired? You did not bother the read the whole paragraph did you? I am legally disabled and the US Gov. does not increase on a whim. Hate to tell you this but if you are disabled you can't get employment so I suggest you shut up until you know what and who you are talking about. Read all the claims on here and other complaint boards oh and by the way you can't modify when they refuse too. My guess is you are a member of the Gestapo and still work for them.
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#2 UPDATE EX-employee responds

Seriously?

AUTHOR: AdrianneS - (USA)

I'm really trying hard to figure out what you are complaining about. You said the company granted you a one-time hardship extension. That counts as a late payment, because guess what? You didn't make the payment as agreed. Then you say, after getting to skip a payment, you almost immediately go delinquent again. But for some reason, you expect VMF not to hold you to your loan agreement because your income has changed. What company in the world would do that?! If you can't afford your house, sell it! Refi/Mod it! Don't just sit there and complain that VMF won't bend over backwards to help you out when they have helped you, and obviously you are not willing to help yourself. Instead of complaining and filing bogus reports, be constructive. There are two ways out of the situation: increase your income, or decrease your expenses. And if decreasing your expenses includes cutting out a mortgage that you can't afford, that's life. You're better off trying to do a short sale and at least getting out without destroying your credit, rather than sitting with your head in the sand waiting for the axe to drop.
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