• Report: #345811

Complaint Review: Vandergriff Toyota

  • Submitted: Mon, June 30, 2008
  • Updated: Mon, June 13, 2011

  • Reported By:Arlington Texas
Vandergriff Toyota
www.vandergrifftoyota.com Arlington, Texas U.S.A.

Vandergriff Toyota Add Me to the List Arlington Texas

*Consumer Comment: "MANIPULATION POEM"....

*Author of original report: Ad Said $X, Contract said $X + $1000+

*Consumer Comment: Depending on HOW the ad was written, that may have been illegal.....

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"Oh, What a Feeling to Buy"... No, wait! I couldn't buy it. You changed the price!

My daughter and I walked in, test drove a car, agreed to purchased said car as featured in the Fort Worth Star-Telegram Saturday morning ad. Stock number on ad matched stock number on papers drawn up and on key fob. But wait! Numbers match, price is different. How can this be?!

Price discrepancy brought to attention of Salesperson (Emmanuel Swan), Finance Managers (Michael Ruiz and Van McMullen) and New Car Sales Manager (Travis Blackwood). "You agreed to this price" referring to documents listing incorrect sales price. "No, I agreed to this price" referring to the ad in the newspaper. Still no one makes the correction. Blackwood replies, "You won't be happy no matter what we do. Why don't you just give us the car?" It came out of his mouth easily, as if he had used the line many times before. Change the price, and I'll be happy. That didn't happen, folks.

Car returned to dealership, unlike myself.

Tell everyone you know NOT to go near Vandergriff Toyota. Unless you like being ripped off, then by all means...give them your hard-earned cash.

Jane_doe_
Arlington, Texas
U.S.A.

This report was posted on Ripoff Report on 06/30/2008 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vandergriff-Toyota/Arlington-Texas/Vandergriff-Toyota-Add-Me-to-the-List-Arlington-Texas-345811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

"MANIPULATION POEM"....

AUTHOR: Karl - (USA)

is available at this website!

*Just type in 502469 at this site and it appears as 'Consumer Comment #20' at Ripoff Report #502469.

Thank You

WELCOME TO TOYOTA- HOW CAN WE MANIPULATE YOU TODAY?
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#2 Author of original report

Ad Said $X, Contract said $X + $1000+

AUTHOR: Jane_doe_ - (U.S.A.)

Yes, a specific dollar amount was listed with a specific VIN number. The vehicle we test drove and tried to buy matched the VIN number. The price should have matched the ad.
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#3 Consumer Comment

Depending on HOW the ad was written, that may have been illegal.....

AUTHOR: Friendly Help - (U.S.A.)

If the ad quoted "Up to $10,000 off....." then even a $1 discount satisifies the ad's promise. But if they advertised, say, an $18,000 Camry for $13,000, or perhaps "$4000 off Factory List" on a new Camry [or whatever] and they tried to sell the car to you at, say, $500 off, then you should file a complaint with the authorities. "Bait & Switch" comes to mind.

We bought an $18,000 factory list 1991 Camry (March 1991) for somewhat more than $12,000 from a KY dealer because their ad quoted a specific dollar discount from factory list. They tried to pack on rustproofing, interior protection, family planning, a dental insurance policy, and an extended warranty that, all told, would (yep) cost as much as the advertised discount. We had a neat method for cutting the high pressure sales spiel off and we left with a well-discounted Camry. I think the pending introduction of the "Aero" 1992 Camry was killing sales of the 1991 Camry. The "Aero" 1992 Camry looks ever more dated now than does the 1991 Camry, which simply looks ugly....but ugly in a nicely functional way.....
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