• Report: #1041922

Complaint Review: Vanguard Vinyl Coatings

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  • Submitted: Tue, April 09, 2013
  • Updated: Tue, March 25, 2014

  • Reported By: Bryan — Deltona Florida
Vanguard Vinyl Coatings
336 Longhorn Dr Jacksonville, Orlando, Florida United States of America

Vanguard Vinyl Coatings Scott Jensen Exterior house paint contractor Never Paint Again. Jacksonville, Orlando, Florida

*Author of original report: Vanguard Vinyl Coatings Warranty

*Author of original report: Worthless Painters

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Vanguard Vinyl Coatings offers 3 grades of paint. I purchased the best quality paint he had. Never paint again, this has a lifetime warranty. The house was painted in 2005. Vanguard also offers a low grade paint that has a 10 year warranty, but so far the best paint has not out performed the low grade. The paint has faded from its original color and has become chalky. I paid $6900.00 for this paint.

Vanguard has offered a pressure cleaning service at $400.00 per year. I have purchased 3 of these in the past but have discontinued because of poor service. Under the cleaning service they will clean the outside and touch up any paint areas. Vanguard has offered to repaint one side of the house per year under the cleaning service. This will take 4 years to complete and $1600.00 for a Never Paint Again Paint and lifetime warranty product.

I must conclude that this paint is immune to everything except light, dirt, and my wallet. [continued below]....
..... This company has misleading advertising and does not stand behind its product.
 
After this was disputed with the BBB, Vanguard has offered to repaint my house at no charge, this was July 2012. He agreed to repaint in December or January. In December I tried to contact Vanguard by phone, text, and email with no reply. It is now April 2013.


Copy of BBB report:

COMPLAINT ACTIVITY REPORT  Case # 90088213           BBB of Central Florida
 
Info: Vanguard Vinyl Coatings Inc.
     
Location Involved:   (Same as above)
 
Consumer's Original Complaint :

My house was painted 7 years ago by this company. I bought the best paint they had, Never paint again, life time warranty. The paint has faded even in places where the sun never shines.The contractor will not honer his warranty and wants to charge me again to repaint.
 
Consumer's Desired Resolution:

Refund or repaint with life time warranty.
 
BBB Processing  05/08/2012          web   BBB     Case Received by BBB
05/08/2012          jne     BBB     Case
Reviewed by BBB - Member
05/08/2012          Otto    EMAIL  Send
Acknowledgement to Consumer
05/08/2012          Otto    MAIL    Notify
Business of Dispute - Member
05/21/2012          WEB   BBB     RECEIVE
BUSINESS RESPONSE : We are in contact with the costomer at this time.  The customer was advised that fading is not a warranty issue...it is not considered a failure of the product and is not covered in the warranty.  We have offered the customer a resolution to the issue and it will be fixed upon an agreeable conclusion to both parties.

05/22/2012          jne     EMAIL  Forward Business response to Consumer

05/31/2012          WEB   BBB     BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
 
Vanguard Vinyl Coatings offers 3 grades of paint. I purchased the best quality paint he had. Never paint again, this has a lifetime warranty. The house was painted in 2005. Vanguard also offers a low grade paint that has a 10 year warranty, but so far the best paint has not out performed the low grade. The paint has faded from its original color and has become chalky. I paid $6900.00 for this paint.

Vanguard has offered a pressure cleaning service at $400.00 per year. I have purchased 3 of these in the past but have  discontinued because of poor service. Under the cleaning service they will clean the outside and touch up any paint areas. Vanguard has offered to repaint one side of the house per year under the cleaning service. This will take 4 years to complete and $1600.00 for a Never Paint Again Paint and lifetime warranty product.

I must conclude that this paint is immune to everything except light, dirt, and my wallet. This company has misleading advertising and does not stand behind its product.

06/01/2012          jne     MAIL    Forward
Consumer Rebuttal to Business

06/12/2012          OttO   BBB     No
Response from Business re: Consumer Rebuttal

06/12/2012          jne     BBB     Phone
Call or Time Extension

 
BBB closed this case and did nothing about it.To this day Vanguard Vinyl Coatings still has an A rating.

This report was posted on Ripoff Report on 04/09/2013 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vanguard-Vinyl-Coatings/Jacksonville-Orlando-Florida-32712/Vanguard-Vinyl-Coatings-Scott-Jensen-Exterior-house-paint-contractor-Never-Paint-Again-Ja-1041922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Vanguard Vinyl Coatings Warranty

AUTHOR: Bryan - ()

VANGUARD VINYL COATINGS, INC. LIMITED LIFETIME WARRANTY (NON PRO-RATED) (TRANSFERABLE)

 

Vanguard Vinyl Coatings, Inc. products are manufactured using the highest quality raw materials and produced with technological excellence designed to provide years of near maintenance-free protection for your home or building.

 

1.  Warranty. Vanguard Vinyl Coatings, Inc. warrants exclusively to the original purchaser

 

of our Liquid Vinyl product, for as long as the original purchaser is still living and is the owner of the property for which our products were applied, that Liquid Vinyl applied to that property will not peel, rot or blister solely because of defects in materials and manufacturing.

 

Should these defects occur during the lifetime of the original purchaser. while said purchaser is the owner of the property to which Liquid Vinyl has been applied, and provided that the Warranty is properly registered with Vanguard Vinyl Coatings, Inc. and the claim reported as stated below, Vanguard Vinyl Coatings, Inc. will replace the defective portion of the Liquid Vinyl in accordance with the following:

 

(a)               This Warranty covers only specified damages arising solely from defects in manufacturing the Liquid Vinyl. It does not cover failures of, or damages to, Liquid Vinyl resulting from settlement of structures on which the products are installed: shifting of structural members or adjoining surfaces: failure of the structure (including foundation, walls, substrates, materials, prior coatings, impacts from foreign objects, accidental damage or negligences); intentional acts or damages; fire, wind hail, floods, light*, acts of God; faulty or improperly installed materials; misuses; improper care or failure to provide reasonable and necessary maintenance of the product; interior moisture conditions; normal and expected weathering of surfaces; failure of any surface to which Liquid Vinyl was applied by movements, settling, condensation, mildew, exposure to harmful chemicals, vapors, acid, acid ran, surface discoloration due to atmospheric pollution, rusty metal, rust stains, tannin stains, or the installation of accessories or other products which are incompatible with the Liquid Vinyl products or which arc installed in a manner detrimental to the performance of the Liquid Vinyl.

 

(b)              For valid claims relating to manufacturing defects made and approved within two (2) years of the date of original installation, no services change payment will be required. For claims made and approved after two (2) years of the date of original installation, Vanguard Vinyl Coatings, Inc. will provide remedy as set forth herein upon payment by the original purchaser of transferee owner of a service fee of One Hundred Dollars ($100.00) per each and every claim made.

 

2. Transfer of Warranty.

 

This Warranty is transferable by the original owner to subsequent owners of the property provided Vanguard Vinyl Coatings, Inc. receives written notice from the transferee of the transfer of the property, along with a transfer fee of Five Hundred Dollars ($500.00), within thirty (30) days from the date of real estate title transfers. Failure to notify Vanguard Vinyl Coatings, Inc. of the transfer will relieve Vanguard Vinyl Coatings, Inc. of any further obligation under this Warranty.

 

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#2 Author of original report

Worthless Painters

AUTHOR: Bryan - ()

As of March 2014 Vanguard Vinyl Coatings has not repainted my house.

Multible attemps have been made to reach them with no reply.

Even sent them the link to ripoff report.

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