- Report: #1053759
Report - Rebuttal - Arbitrate
Complaint Review: Vanilla Visa Gift Card
Vanilla Visa Gift CardVanilla® Visa® Gift Card Customer Service PO Box 8 Fortson, Georgia USA
Vanilla Visa Gift Card Stealing Cash Fortson Georgia
*Author of original report: Resolved! VERY INTERESTING
*Author of original report: Yes Really!
*General Comment: Really?
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I went to my local CVS drugstore to purchase a Vanilla Visa gift to use for online purchases belieiving this a better safer way to make online transactions. What a mistake! I selected the card packaged nicely and promoting that as sson as you pay for it you can use the card. Not true.
I paid cash $4.95 for the card and gave the clerk $110. to load on the card. The recipt said the card was activated. A lie! I tried to use the card and the website said the card was invalid. So I waited 24 hours to see if the cash I gave for the card would finally register to the card. It did not.
I tried checking the card on their website and their website said my card was invalid.
So I call the customer service number on the package of the card and the automated answering states card invalid after I enter in the numbers of the card but does not give any options of what to. [continued below]....
The representative tells me to take a photo of the receipt, front and back of the card and email to them. I do this twice. The representative tells me that it will take 3-4 weeks for them to research and refund my money and that she opened up a case number for me.
I call the next day and the representative I get says they can not find my email, or the paperwork but he sees my case number opened and asks for my email to send me a email that I should reply to and resend the copies of the card and receipt. I do. He tells me to keep calling to find out if they got my email.
This is ridiculous! They have my cash, are selling a fraudulent product, and I have to keep calling them? Vanilla Visa is telling me that they have problems with the most basic business operating act of receiving a fax and receiving an email. And I have to call them repeatedly to make sure they finally get my information.
They explained that after they finally confirm having received my documents, then they will look into the problem and I will have to wait weeks for an answer and possible refund check. In the mean time, they have my cash and everyone else's cash that had this same problem, and having our cash, adds to their cash operating float and allows them to stay in business.
The manager at CVS told me that every holiday they have a problem with the Vanilla Visa cards. So all around the USA people give cash to Vanilla Visa, thinking their money will go on the card but really are frauded into making a loan to Vanilla Visa under the premise of selling a gift card service.
I thought I was buying an instant use gift card but in reality I loaned Vanilla Visa my cash for them to operate on and give me the run around. They do not offer a refund for the $4.95 I paid for the service and offer no proactive helpful solutions like activating my card immediately which tells us how inefficient their computer system is that they have to manually review my documents inorder to give me back my money.
I wish I had never bought this card. I believed what the package said that it was an instant use card and believed that I was paying $4.95 to use this service. I found out the hard way that it is a lie and fraud.
No service whatsoever was given to me for my $4.95, Vanilla Visa has my $110. cash and offers nothing but excuses. So every day I have to call Vanilla Visa to confirm they received my documents, then I will have to call to see when they will refund my money. What a ripoff!
This report was posted on Ripoff Report on 05/25/2013 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vanilla-Visa-Gift-Card/Fortson-Georgia-31808/Vanilla-Visa-Gift-Card-Stealing-Cash-Fortson-Georgia-1053759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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