• Report: #725431

Complaint Review: Veada Pontoon Boat Seats

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  • Submitted: Wed, May 04, 2011
  • Updated: Tue, November 06, 2012

  • Reported By: Mark — Fort Worth Texas U.S.A.
Veada Pontoon Boat Seats
Internet United States of America

Veada Pontoon Boat Seats Veada Pontoon Boat Seats Company misleads production times , Internet

*Consumer Comment: Terrific Work!

*Consumer Comment: Great Interaction - Smooth and Easy Purchase!

*Consumer Comment: Great Interaction - Smooth and Easy Purchase!

*Consumer Comment: Great service!

*Consumer Comment: Recommendation - Hands Down

*Consumer Comment: Great Experience with Veada!

*Consumer Comment: Definitely Recommend Veada

*Consumer Comment: Veada - A Great Company to Deal With!

*UPDATE Employee: Veada Production Lead Times

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Veada , which sells pontoon boat seats , advertises that seats that are ordered will be shipped within 2 to 3 weeks. However, they are not shipping for 8 weeks as their normal production time. Despite this, they continue to knowingly falsely state they ship in to 2 to 3 weeks on their website. Nor do they give any notice after an order placed of any delay.

This deliberately false promised production date means that it is nearly 2 1/2 months - rather 2 to 3 weeks - before people recieve their order which would wreck many people's vacation plans including our own.

We can only hope that they only mislead when the seats will be shipped by more than a month, and not many months or never.

This report was posted on Ripoff Report on 05/04/2011 05:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Veada-Pontoon-Boat-Seats/internet/Veada-Pontoon-Boat-Seats-Veada-Pontoon-Boat-Seats-Company-misleads-production-times-Int-725431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Terrific Work!

AUTHOR: Happy Customer - (United States of America)

The product is beautiful and very well constructed with excellent materials and
workmanship. They made it easy for me to get exactly what I needed by promptly
sending me fabric samples. They also were happy to provide additional fabric so
that I could reupholster my existing interior to match perfectly. They custom made
the items in record time and shipped them promptly and packed carefully.
TERRIFIC work. Thanks!
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#2 Consumer Comment

Great Interaction - Smooth and Easy Purchase!

AUTHOR: Shane B. - (United States of America)

It was a great interaction.  Smooth and easy purchase, next to all the options to pick from, which isn't a bad thing.  Order arrived before promised and was in perfect condition.  Installation was easy once I removed old rusted one. And I've been able to sit in it 2-3 times a week on weekends and it is very comfortable.  It looks so good and now I really notice how bad my other ones look.  I'm very pleased with this company and the product.  I would, will, and plan to tell others about my experience.  Thank you.
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#3 Consumer Comment

Great Interaction - Smooth and Easy Purchase!

AUTHOR: Shane B. - (United States of America)

It was a great interaction.  Smooth and easy purchase, next to all the options to pick from, which isn't a bad thing.  Order arrived before promised and was in perfect condition.  Installation was easy once I removed old rusted one. And I've been able to sit in it 2-3 times a week on weekends and it is very comfortable.  It looks so good and now I really notice how bad my other ones look.  I'm very pleased with this company and the product.  I would, will, and plan to tell others about my experience.  Thank you.
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#4 Consumer Comment

Great service!

AUTHOR: Okanagan Mary - (Canada)

We ordered a set of pontoon seats and tables from Veada in 2011 and were very impressed with the quality of service. Vinyl samples arrived promptly, the order desk was very helpful. The order arrived when promised, and the follow up call was timely.

I am in the process of ordering more product from this great company.
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#5 Consumer Comment

Recommendation - Hands Down

AUTHOR: Homer - (United States of America)

This negative review doesn't make sense.  We recently ordered two hi-back seats and two cushions. We were happy to be able to get them in the colors we wanted and the process was easy. We received them in the time promised and were very pleased with the quality and workmanship of the product. We did have one problem. The jump seat cushions did not fit with our backs, so I e-mailed customer service to see if we could order the jump seat base with only the backs since we already had the seat cushions. We were e-mailed back and told to take the two seat cushions we already had and use one for the back and one for the seat and see if that worked. It did and we just ordered two more seat cushions to fix our problem. You could have sold us a whole new base and we would have been happy, so I would say that they are a very honest company. I would recommend them hands down...
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#6 Consumer Comment

Great Experience with Veada!

AUTHOR: Scott - (United States of America)

I just wanted to write a short note about our order. The boat seats are very well built and very quality. Fits like a glove. Our thanks to Veada for the quality seats and very good prices. Will definitely do business with them again.
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#7 Consumer Comment

Definitely Recommend Veada

AUTHOR: Dawn - (United States of America)

This is the second purchase I have made from Veada, the boat seats I bought in the summer were very nice. The shipping was very fast and came just about exactly as was quoted. I had them shipped to a local business and everything went perfectly. I really like the wide choice of colors and combinations and this was one reason for buying from Veada. This last purchase was a clearance item and was exactly what I wanted, very lucky. I would recommend buying from Veada to anyone.
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#8 Consumer Comment

Veada - A Great Company to Deal With!

AUTHOR: Ken - (United States of America)

I received my seats and could not be happier. They arrived on time and were exactly what i ordered. The staff at veada was very helpful and really followed up with phone calls and information when i asked.  Imagine that, a company that does what they say and follows through! I am very proud to be able to purchase something still made here in america and have already recommended veada to my friends who are re-fitting their boats. Thank you from a very happy customer.
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#9 UPDATE Employee

Veada Production Lead Times

AUTHOR: Jon - (United States of America)

As we build our boat furniture to order based on color selection here at our facility in Indiana, we currently have just over a 2 week lead time from order date to ship date.  Transit after shipping is anywhere from 1-5 business days.  

During peak season, our lead time will often be affected to keep up with demand until the peak of the season in June.  As lead times are affected, the web, order confirmations and order update emails will reflect the lead time at that time.

On your order, you can expect the following updates from us - we want to keep you informed!
- Order confirmation emailed
- Email notification stating order has been charged and is in process
- Email notification of an estimated ship date
- Tracking number and carrier emailed the same afternoon as shipping.  If shipped via freight to a residence, our shipping carrier will call you to set up a delivery appointment before delivery

In the marine seating business since 1968, Veada has been defined as a leader in the industry, supplying OEM seating to top boat manufacturers and aftermarket seats for thousands of boating restorations.  Read more about Veada at http://veada.com/aboutus.html.

If there are any questions regarding turnaround time on your order, we are more than happy to help!  Call us at 877-311-4077 or view additional contact information at www.veada.com/contactus.html.
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