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  • Report: #834809

Complaint Review: VegasSmokes.com

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  • Submitted: Mon, February 06, 2012
  • Updated: Tue, March 13, 2012

  • Reported By: Jeff M. — Escondido California United States of America
VegasSmokes.com
Internet United States of America

VegasSmokes.com Failed to deliver product Internet

*Consumer Suggestion: How I Got My Stuff from VegasSmokes.com

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I ordered a lighter and flints from VegasSmokes.com and never received anything from them. I have emailed them and left phone messages but have received no reply. Don't do business with this company. It is a scam.

This report was posted on Ripoff Report on 02/06/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/VegasSmokescom/internet/VegasSmokescom-Failed-to-deliver-product-Internet-834809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

How I Got My Stuff from VegasSmokes.com

AUTHOR: Guyblur - (United States of America)

I had a similar experience with VegasSmokes.com. I placed an order, had my account charged, and despite numerous attempts to email and call, I received no response. I called my bank, and they said that VegasSmokes had moved to Ocala, FL. Worse, they said they had so little information on VegasSmokes, that they strongly recommended I cancel the debit card I used for the transaction. 

Here's where the news gets good. 

My bank also said that in a few days, if I still got no response, I could file a claim. This is something anyone can do if you paid with a credit card or debit card (Visa/MasterCard, etc.). The bank would put the money back in my account immediately and then they would go to VegasSmokes' bank and get their money back from them. 

I sent VegasSmokes an email letting them know I was planning to file a claim to get my money back. I got a response from "Frank" at VegasSmokes WITHIN AN HOUR. Frank said my order was processed and I would receive it in five business days.

Fifteen business days later...

Still no order. So I went forward with my bank and filed the claim. I sent an email to Frank letting him know my patience was at an end and that I filed the claim. The next day I got a tracking email from the US Postal Service for my package. I received the order in 3 days. It wasn't exactly what I ordered, but it was something I actually liked better so I called off the dogs with my bank.
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