- Report: #1016926
Report - Rebuttal - Arbitrate
Complaint Review: Vehicle Bureau Online
Vehicle Bureau OnlineInternet United States of America
Vehicle Bureau Online vehiclebureauonline.com Scammed by Vehicle Bureau Online , Internet
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They took my money up front via a credit card. I never actually heard from them again unless I picked up the phone to call them. In 90 days I went from having 5 interested buyers to 3 then 2 then none. My car was never advertised on any other sites. Each time I called I could never speak to Jenna, who portrayed herself as my account rep.
When my contract expired (and just so you know it's for 90 days, so time limit is up to dispute with your credit card company). I tried to follow their process to request a refund. Their web site was not working. So I called. They had me send my paperwork to an email address. firstname.lastname@example.org
I sent in my paperwork on 1/22.
On 1/23 I called, they confirmed that they received my paperwork
I called again on 2/12, they said my refund was in review
I called again on 2/19, again they said my refund was in review.
Then later on 2/19, I got an email from them saying they never received my refund request.
I called back on2/19 only to find out they have no record of me ever calling beyond 1/22.
I resubmitted my request on 2/19 and copied myself. I received it just fine. I called back to see if they had received it and they have not. I have asked to speak to a manager now twice. The first time he was at lunch. The last time I called, they said I could not speak to him and he would call me back.
This is such a scam. I am out $499.94 and feel really stupid.
This report was posted on Ripoff Report on 02/19/2013 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vehicle-Bureau-Online/internet/Vehicle-Bureau-Online-vehiclebureauonlinecom-Scammed-by-Vehicle-Bureau-Online-Internet-1016926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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