- Report: #902506
Report - Rebuttal - Arbitrate
Complaint Review: Vehiclehistorylookup.com
Vehiclehistorylookup.comInternet United States of America
VehicleHistoryLookup.com REVIEW: VehicleHistoryLookup.com Customer Satisfaction Commitment: VehicleHistoryLookup.com is committed to customer satisfaction. VehicleHistoryLookup.com implemented strategic changes to insure the best experience to help clients search for vehicle history reports across North America, and offers a money back guarantee.
*UPDATE: VehicleHistoryLookup.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. VehicleHistoryLookup.com pledges to always resolve any issues, ..feel confident & secure when doing business with VehicleHistoryLookup.com. Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to VehicleHistoryLookup.com for its commitment to excellence in customer service.
VehicleHistoryLookup.com looks to dispell any scam reviews to their motor vehicle report services. Their vehicle history reports involve the NMVTIS database in which thousands of cars are legally reported on all over North America. This certified database contains only legally reported information and VehicleHistoryLookup.com does all it can to provide as much information on vehicles to their customers.
VehicleHistoryLookup.com prides themselves on customer service and offer a 24/7 chat service and phone number for customers to call in case of a problem 1-855-395-6395. Clients are also welcome to email their Customer Service Manager at firstname.lastname@example.org.
We at VehicleHistoryLookup.com look forward to a positive note, leaving this feedback for our customers using the review system of Ripoff Report. Customer satisfaction is an important part of our vehicle history report business and we hope to off this to every VehicleHistoryLookup.com client.
A word from VehicleHistoryLookup.com Customer Service Manager Josh F.:
"VehicleHistoryLookup.com provides quality vehicle history reports to buyers and sellers of used cars. We encourage all clients to leave positive or negative reviews for us on the web so we can take them into consideration and rectify all wrong-doings or misunderstandings. VehicleHistoryLookup.com takes these opportunities in stride and looks to make our business better for our consumers. We thank all customers for their valuable feedback and hope they join us again when buying or selling their next used vehicle."
Again with customer satisfaction as a core value to VehicleHistoryLookup.com, we look to provide you with complete and speedy vehicle history reports. VehicleHistoryLookup.com will continue to offer our comprehensive services at a reasonable cost.
VehicleHistoryLookup.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation VehicleHistoryLookup.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with customer servcie manager Josh, Ripoff Report is convinced that VehicleHistoryLookup.com is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT VEHICLEHISTORYLOOKUP.COM:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Vehiclehistorylookup.com Josh Faser Scam, Fraud, Deceptive Internet
On May 11th, I signed up with vehiclehistorylookup.com to pay the $1.00 charge that was advertised in order to obtain a vehicle history report.
On May 14th, my credit card was charged $19.95 under carinfo2.com. I did not notice this charge on my banking statement.
On June 13th, my credit card was again charged $19.95 under carinfo2.com without my knowledge or consent. This is the one that I noticed on my banking statement so I went ahead and googled the company. It turns out all I had to do to get a refund was email Josh@vehiclehistorylook.com. Google shows that the company deliberately overcharges people and then other customers have to fight to get their money back.
I emailed him and he said he was refunding me for the June 13th transaction but will not refund me for the May 14th transaction.
This is his email to me when asking about the first initial transaction:
Unfortunately I am unable to process the May 11th refund because the transcaction happened over a month ago. I have refunded the $19.95 from June 11th and you cancellation number is xxxxxx.
Please feel free to contact me with any further inquiries.
Customer Service Manager"
This obviously does not sit well with me because they will knowingly keep your account open and continue to charge your credit card until you say something. Then in order to profit, they will only refund you once and claim that they cannot refund you for charges exceeding a month old. This is an obvious scam that takes advantage of people who have overlooked their banking statements from previous months.
Someone please put a stop to this and Josh Faser's practices. I have filed a claim with my bank.
This report was posted on Ripoff Report on 06/25/2012 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vehiclehistorylookupcom/internet/VehicleHistoryLookupcom-REVIEW-VehicleHistoryLookupcom-Customer-Satisfaction-Commitment-902506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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