- Report: #1023692
Report - Rebuttal - Arbitrate
Complaint Review: Venice Fitness
Venice Fitness393 King St W Toronto, Ontario United States of America
Venice Fitness Fraudulent Unauthorized Credit Card Charges Toronto, Ontario
They then told me they required a credit card to be held on file in case of damages, but assured me multiple times that it would not be charged after my 3 month membership ended.
Since my membership ended in September, I have been charged monthly to my credit card by this company without my authorization. I have called to try to cancel, and they said I must do so in person. I came in person to cancel, and they submit a cancellation request form that is "subject to office approval" and told me to call their account manager Raina.
I have been trying to contact Raina everyday for a week now, with no avail. She is always out of the office, on the other line, or busy. Despite promises that she will call me back, I have heard nothing from them.
They will not cancel my account (that wasn't supposed to extend past my 3 months) and they will not stop charging my company. If you search Venice Fitness on Google, many reports from others also show similar situations. I will continue attempting to contact them to cancel my account, and rightfully get a refund. I have sent an official letter of cancellation to them via certified mail and have sent a copy to Visa as well.
This report was posted on Ripoff Report on 03/05/2013 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Venice-Fitness/Toronto-Ontario-/Venice-Fitness-Fraudulent-Unauthorized-Credit-Card-Charges-Toronto-Ontario-1023692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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