This is a report of this company, Ventura Volvo, is taking advantage of Volvo Cars of America.
One of the owners, I shall call him Chris, his real name being Per, buys cars at the auto auctions and than has his managers repair/replace and get the cars ready for resale by billing the work as warranty work. Doing it under factory warrenty is not suppose to be done to recondition used cars for resale.
Chris also has customers cars repaired under warranty, when if fact they are not in new car warranty. How you ask? He submits, really he has his employees submit, faults claims on used cars that are under new car warranty.
If fact on one of these repairs, they sued the person in small clains court and won a judgement, but still submitted a claim to Volvo warranty and got reinbursed.
The other owner, we will call her Sue, also trys to have the manager submit claims to make up money for a car that was delivered damaged. She wants the body shop repair paid for, when it was her mistake on trusting the delivery drive that the car was picked up damaged and he said to bill dealer in the trade.
I also heard from a manager that Chris and Sue pack a few dollars on the auction cars he buys. This is so they get paid first. I do not personal know of this, but trust the person, Jack, who mentioned this.
I would really enjoy speaking to Volvo Cars of America on this matter, I call a problem, maybe even fraud. I will even talk to the DA, if needed.
Best to One & All