• Report: #779228

Complaint Review: Venues in Paradise

  • Submitted: Tue, September 20, 2011
  • Updated: Sun, February 17, 2013

  • Reported By: So Sad — Irvine Internet United States of America
Venues in Paradise
Internet United States of America

Venues in Paradise VIP Horrible experience Internet

*Consumer Comment: venues in paradise vip ruins weddings

*REBUTTAL Owner of company: Libelous and borderline extortion Review!!!

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It all began roughly a year ago when my fianc at the time (now wife) and I decided we wanted to have our wedding at an Orange County estate, take the ceremony/reception outside of the typical ballroom and do something different.  In doing some internet research we came across Venues in Paradise, which specializes in estate weddings around OC/LA counties.Our 1st meeting with Sanya was with the florist.  We had a budget of $2,000 for floral arrangements through our package and anything over we agreed to pay the difference.  Sanya met us at the florist's shop about 30 minutes late for our appointment (this would become a theme, how late would Sanya show up for EVERYTHING).  Once she got there, we had already started and we caught her up on our selections.  The entire time Sanya was there, she was on her phone texting/emailing and rarely looked up to see what we were choosing.  She would offer little feedback other than "That looks nice".  After our meeting was done, Sanya sent us the invoice for the floral arrangements, which was roughly $4,000 total!  THE ENTIRE TIME WE WERE THERE, NEVER ONCE DID SHE SAY WE WERE APPROACHING OR EXCEEDED OUR BUDGET!  She would just smile and nod, and never discussed prices or flowers with us.  So now we had to go back and rearrange all of our vision because she couldn't look up from her texting/emailing to keep us in check.  We would have had no problem revising things right then and there, but to see it in an invoice 6 weeks later was very disappointing.  Moving along during the year, Sanya became increasingly difficult to get ahold of.  She would rarely call my wife or me back and would respond to emails days later.  As the planning days ticked by, Sanya would again dispute menu options, though this time we had her because she put in writing that we were getting the menu at no additional cost.  From that point on we aksed for EVERYTHING in writing for fear of her coming back at a later date and saying something different.  She always tried to paint the picture that she was doing us a favor with costs but it was my wife who phoned the florist and caterer directly to "negotiate" with them.  Sanya did little to help us, just caused more tension.Here's where it gets really fun.  About 3 weeks before our wedding day, my wife emailed Sanya to discuss our wedding timeline.  Sanya wrote back and said let's meet up to discuss the timeline.  During that meeting Sanya tells us that a few weeks before the Laguna Hills Police were called by the neighbors of Las Palmas to shut down the wedding and music at 10pm although we were contracted until 12. She tells us right there that we either need to move our wedding to the daytime, end it earlier, or find a new venue!  MIND YOU SHE KNEW ABOUT THIS WEEKS BEFORE!!! You would think she would have called us with this urgent news!  No, she waited until we emailed her to tell us.  We were heartbroken as we wanted a night wedding and also loved the venue.  We couldn't believe she was telling us this 3 weeks before the wedding. Sanya suggested we use one of her other estates, Villa D' Este.  We set up a time to look at it and liked it, didn't love it, but liked it.  It was entirely different from the Las Palmas. It would be inside now, totally different color schemes, and the reception room was much smaller so we now had to sit a few tables outside while others sat inside!  We were so embarrassed but we had few options.  After she shows us the contingency plans she then says she needs to make sure she can get the estate that day...shouldn't you have checked that out before offering it up as a solution!  We waited another 2 days, got the approval from the owners and now had to send out new notifications that our venue has changed  She just simply said we would have to pay for that, after she said she would.  Through this whole process we became so tired and frustrated with arguing with her we just let it be at that point.  The actual wedding lacked coordination, our wedding party was put to work and our coordinator Sanya went missing most the night (as her infant son was in the home with her mother).I apologize for this post being so long, but I wanted to give you the reader a taste of what we had to endure with Sanya and Venues in Paradise for this past year.  I never have been treated so unprofessionally and rudely by a company.  They lack the class, drive, and professional atmosphere to coordinate weddings the way couples want them to be.

This report was posted on Ripoff Report on 09/20/2011 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Venues-in-Paradise/internet/Venues-in-Paradise-VIP-Horrible-experience-Internet-779228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

venues in paradise vip ruins weddings

AUTHOR: wedding fail - (United States of America)

The Strelecs  are carnivorous rip off artists. They convince people who own nice homes thats its legal to do events there in a regular neighborhood...its not. BEWARE these are UNLICENSED venues and THE POLICE show up at your wedding and SHUT IT DOWN. They have been run out of several cities and try to switch your venue when they get closed down to avoid a lawsuit...thats why their contract gives the right to switch your venue. They will gladly ruin your wedding and your back(see link below) just so they can make a buck. Shawn is a failed chiropractor not an MD as he represents and needs the money that bad.  He is known for misrepresenting himself. If youre willing to risk a fiasco on your wedding day then call them. Good luck.

http://www.alltherapist.com/dr-sean-strelec.html
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#2 REBUTTAL Owner of company

Libelous and borderline extortion Review!!!

AUTHOR: CEO VIP - (United States of America)

This website claims to protect the consumers first amendment right to free speech.  However, after a rebuttal process with ROR, they refuse to even acknowledge the evidence we put forth that demonstrates the ATTACK of VIP above was clearly the result of a failed extortion-like attempt to recoup lost monies from excessive damages caused by the consumer and their guests. 
 
Please take a moment to read this lengthy reply, as it will shed light on the lies and an otherwise very dark and distorted version of the truth, a la free speech.  Please note that ninety-nine percent of the statements made by the reviewer above are false, and have yet to be substantiated even after numerous requests by VIP for evidence to support these slanderous claims.
 
Immediately after the wedding in question, the bride, groom and both parents thanked & congratulated Sanya, and VIP staff on the hard work that went into planning their wedding and for the excellent job done on the day of the event. However, when they were informed that $1,000 of their security deposit was being withheld to repair damages to the venue caused by their guests, the groom emailed VIP threatening to post fabricated negative reviews all over the web...a threat which they obviously followed through with BEFORE the repairs were completed and VIP was even able to secure a final repair invoice.
 
The estate owners described this event best when they referred to it as a Frat party loosely disguised as a wedding. The biggest mistake VIP made was offering this bride & groom a FREE upgrade to this multi-million dollar estate with a ballroom. They emphasized their desire to party until midnight with a rock band, DJ & mariachi band they hired AFTER booking a different VIP venue with an earlier curfew and more restrictive noise ordinance.  After hearing about the new addition to the music entertainment, VIP expressed the home owners concern to the bride/groom regarding excessive noise levels that might be produced by a band at their originally booked outdoor reception venue. VIP did not initiate the change of wedding venues, rather VIP offered them a choice to move to an upgraded venue (at VIPs expense) which would allow their new rock band addition to play loud music until midnight. The bride and groom were elated about the upgrade and ability to use the rock band at a new venue.
 
And then, as this disgraceful client quotes...it all began.  The numerous issues that occurred during and after their wedding event included:  multiple guests intoxicated to the point of vomiting on the property; a belligerent male guest deliberately punched a hole in a Venetian plaster mural wall of a bathroom that was featured in HGTVs Million Dollar Rooms; and, finally a physical assault of a member of our security staff.  This is a high-class venue in a high-class neighborhood and after the wedding there were numerous complaints from neighbors of drunken and disorderly guests yelling and being obnoxious in the middle of the street after 1:00am.
 
The pre and post-wedding walk-through of the estate was executed by the brides family, during which any existing scratches, dents etc. were documented and signed off on. At the end of the night, the fist-size hole was discovered in the ballroom restroom, and it was noted on the form by the brides mother.
 
To put it into perspective, while constructing the custom multi-million dollar estate, the owners commissioned 11 artists from Italy to work on their home to hand-paint all murals and walls. They initially gave us 2 quotes to fix these very intricate and time-consuming Venetian plaster murals ($2,500 and $2,000). VIP negotiated with the owners to allow another artist to present their portfolio and bid for the job.  Another (non-original) artist quoted $1,000 or less (depending on whether they would have to redo the walls in the entire bathroom to create the perfect match). VIP went through great lengths with the owners to negotiate and have them allow an outside artist to perform the work at a fraction of the original artists quote.  This would save the bride and groom at least $1,500, so we informed them of the great news, and mailed them the remainder of their security check refund. However, they unreasonably denied the cost involved, and demanded to have their cousin Bob the builder come in and fix the wall.  Obviously this was not acceptable to the home owner, and the lower priced artist was commissioned and paid to fix the wall at a cost of $1,000.
 
In all of our years of experience, we have never had guests behave with such disrespect and lack of class, especially at a wedding.  That being said it does not surprise us that they have elected to continue with their destructive behavior by attempting further libelous damages on our name and reputation with false reviews following our refusal to return all of their damage deposit.
 
We hope that this sheds some light on the truth behind the malicious accusations and attacks made on the integrity of Sanyas and VIPs reputation.  We are currently exploring rights regarding Libel and Character Defamation with attorneys and hope to have this defamatory review dealt with accordingly.

In the interim, please feel free to contact us at www.venuesinparadise.com and we will gladly present any interested parties with a lengthy list of legitimate (non-extortionist) reviews and references from previous clients.  Most of these same hi-praise reviews are also available at numerous wedding and event related sites.
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