- Report: #1085666
Report - Rebuttal - Arbitrate
Complaint Review: Verizion Wireless
Verizion Wireless140 West Street in New York, New York. New York,new York, New York USA
Verizion Wireless Verizon Wireless Phone and Internet Verizion Unlimited Phone and Wireless net work Scammed me concenring the price of their Service... New York,new York
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Verizion Wirless Customer service scammed me into buying their phone and internet service because the representive that hooked me up with thier service said... That Unlimited PHone and internet will cost about 98.00 dollers a Month... I received my first bill for 207.37... I asked what the why the charge was so high for the first phone bill.... They connected me to a Verizon coustomer service representive to explaine why my first phone bill was so high.... She explained that I was being charged for internet hook up and acces... And that my next phone bill will be at the range of 115.00 dollers.. or so... Then I expleiend to her that the representive that turned my service on including the Jet Pack and internet on my phone would cost me 98.00 a month with unlimited Internet and Unlimited phone service... This is what I signed up for... The operater then explained that I was actually paying for gigabites not unlimited service which the plane stated that I was paying for... She explaied that I had already went over my Gigibites and did I want her to add 10 more dollers to the internet service? I had just been quoted 203.37 of which I owed and was out of internet service before hardly using the internet service!! So sir your phone bill is now 213.37 is this fine with the added gigibites that will drop off next month?... It will not add no extra Gigabites next month the operator expleiend...OH!!! Then I told her but I was quoted that My Phone bill should be around 98 dollers a month.... The operatoer said it should be less next month sir... next mont rolls around my phone bill comes in for 137.27...
I call the coustomer service up and ask why my service is so high compared to what I was quoted to start the service for and was told that it was an unlimited service and unlimited internet??? The Coustomer servie Rep said well its because you added 10 gigibites last month is why you0r phone service is so high.... I expleied again to the represetive that I was quoted by the service rep that hooked my service up that it would cost around 98.00 a month for unlimted phone and internet service... Sir you have to pay for the Gigibites for the internet...but we will take some off the bill for you this time... 127.28... OH ok thankyou!!! Next month rolls around it is again 137.38....
I call them back and ask why is the bill so high compared to what I was quoted when I first started this service?? and Explained it is nothing like which I was quoted when I began the service!!!! and also I hardly used the internet !! Sir the bill should come down I'm sorry you are having issues... but you owe 137.38 thankyou good buy!!! The next month rolls around and the bill this time is 131.28 OH nice it came down... I called and asked what I was being charged for this time sine I am not paying insurance on the phone and only paying for 4 gigabites... The operatoer looks my bill up and says I see where you have used the service and we have to charge you for that serive good buy!!! Next month I went over their usage according to them... so they charged me 64.00 for going over the gigibaites... My bill was 264.34 ..
I called Verizion technical suppor up...And asked the man...How is my bill so high arnt you getting over on me some here...I meant 131.00 is a little much but I have been paying it to hold on to the service thinking that you would be a man of your word... But 98.00 has now changed to 264.34?? Thats It im Not going to pay That High of a price...Thats getting over on me toooo much!!! He looked at the bill and said well I see here you have used 411... and we charged you 2.00 for information a couple of times.... I yelled at him and said this is expose to be unlimited service!!! and you are charging me for 411 calls!!! yes but I'll take some off the bill for you considering that you when over your data usage.... Lets see is 234.64 better sir?? NO IT IN'T SINCE I WAS QUOTED 98.00 FOR THE SERVICE AT AN UNLIMTED PRICE FORM THE START...BUT THE MORE I USE THE SERVICE I SEE THAT YOU ARE JUST SCAMMING ME PLUSE YOU WILL ATTACH MY CREDIT WITH IT BECAUE IT A CONTRACT PHONE!! I"m sorry sir you are having so much problems!!! So I when ahead and payed the 234.64 to this scamming phone company...
This month I made sure I hardly used the Internet...I didn't get any usage overage charge text messages... But I'm going to pay my bill and I log on thinking that my bill will be around 134.00 or so again... but whne I opened my bill it said that I owed 264.34...... I called coustomer service up and vertually scraming at them.. explaied that I payed the 234.64 last month just to hold on to the account and I realize that you charged me data usage overage Last Month But why is the bill so high now??? She expled that well we are charging you Data usage overage for last mont that you went over... I told her LADAY I ALRADY PAYED LAST MONTS BILL AND I DIDN'T EVEN HARDLY USE THE INTERNET THIS MONTH AND THEY ARE CHARGING ME 264.34 AGAIN THIS MONTH FOR DOING NOTHING WRONG!!!! I tolad the woman.... I agreed at the start to pay 98.00 a month.. But since I started this service all you have done is just get over on me for no reason because you can tag it on my credit report..AND YOU THINK THAT I OWE YOU THIS MONEY BECAUSE YOU CAN TELL ME THAT I HAVE TO PAY THE 264.34!!! 131.34 is the lowest this bill has ever been and they lied to me from the start and the bill has been out ragious but now they are going to avrage my bill out for the month at 264.34. FFFFF That !!!!! I will not pay that...!!!! It is getting over on me too much ..... You Pice of sssssHHH!! Verizion wireless!!
This report was posted on Ripoff Report on 09/18/2013 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizion-Wireless-/New-Yorknew-York-New-York-10001/Verizion-Wireless-Verizon-Wireless-Phone-and-Internet-Verizion-Unlimited-Phone-and-Wireles-1085666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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