• Report: #781112

Complaint Review: Verizon DSL

  • Submitted: Sun, September 25, 2011
  • Updated: Sun, September 25, 2011

  • Reported By: C — United States of America
Verizon DSL
Cambridge, Maine United States of America

Verizon DSL False advertising, terrible customer service Cambridge, Maine

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I signed up for verizon DSL with the understanding that I had 30 days to cancel and receive a full refund.  The internet quality was terrible, and I canceled on the first day.  I was threatened a $80 bill for the "free" modem that I received, so I mailed the modem back to them.  However, after 2 months and several phone calls, I am still being charged $20 for shipping on the modem. 

Each time I call I am promised that my bill will be waived but I am still getting Verizon bills for $20. 

This report was posted on Ripoff Report on 09/25/2011 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/Cambridge-Maine-02139/Verizon-DSL-False-advertising-terrible-customer-service-Cambridge-Maine-781112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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