- Report: #454292
Report - Rebuttal - Arbitrate
Complaint Review: Verizon DSL
Verizon DSLverizon.com Charleston,, West Virginia U.S.A.
Verizon DSL WARNING! Check your ordersummary/bill carefully! Potential RipOff Verizon.com - Charleston, West Virginia
*UPDATE EX-employee responds: Sorry about your experience
*Author of original report: Verizon DSL WARNING! Check your ordersummary/bill carefully! Potential RipOff Verizon.com - Charleston, West Virginia
*UPDATE Employee: Lets Clearify a Few Things...
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My husband called Verizon directly,neither the sales or tech. department will give a straight answer to the question:Does DSL require a land line to function?
The sales woman told my husband we could cancel the land line after 30 days.
Here is the tricky part-apparently Verizon packs several 'extra services' (so-called) BROAD BAND ESSENTIALS onto your order by default: 'The Security Suite'-For 1- 3 PCs. Includes Anti-Virus, Firewall, Anti-Spy ware, Fraud Protection, Advance Protection, Parental Control, Tune-Up, Pop-up/Ad Blocker, Wi-Fi Security for PC and Internet security protection.
Also An extended service plan for PC's and modem equipment and last but not least an internet gaming/media package. Star z I think it's called-
While reviewing all of this and adding up the monthly charges-roughly 60 dollars plus tax @ a quick glance,I immediately tried to cancel all of the unrequested services via the website.
Well-that would just be too simple,I was informed you must call customer service to cancel.So I did. After speaking with a CSR who understood my request,and assured me it had been canceled and we would not be billed.
Here is the follow up e-mail text:"We have received your request for a refund for your Broadband Essentials and Extras product purchase. A refund was approved and will be credited to your account within one or two billing cycles."
So for unrequested service that was used for 0 days I will receive a refund in roughly 60 days? On the website where I started the cancellation process,one of the choices for 'reason for cancellation' is: DID NOT ORDER
This has been my experience. I am not sure if this is widespread because most of my friends are fortunate enough to have cable speed. DSL is a long awaited new offering in my area.
Hedgesville, West Virginia
This report was posted on Ripoff Report on 05/22/2009 01:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/Charleston-West-Virginia-25314/Verizon-DSL-WARNING-Check-your-ordersummarybill-carefully-Potential-RipOff-Verizoncom-454292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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