- Report: #119650
Report - Rebuttal - Arbitrate
Complaint Review: Verizon DSL
Verizon DSL400 Brandywine Pky West Chester, Pennsylvania U.S.A.
Verizon DSL Ripoff The Great Verizon DSL Scam West Chester Pennsylvania
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I told the rep that I was considering cancelling the service because of the hassle I was having. Because of the confusion, she offered the next month free. She also said that it does come with a "30 day money back guarantee". I asked what date I had to cancel by in order to be within my 30 days and she said October 14th. On October 14th, I decided to switch to cable, mostly because of the poor customer service. I called in and the gentleman hassled me about wanting to cancel at all. I told him that I was unhappy with their customer service and was switching providers. He continued to hassle me saying that I was getting good service because I was offered the next month free. I told him to just cancel the service and send me the mailing label to send the modem back to them. The label came, as did my next bill.
I sent the modem back in but saw that I am still being billed for the first month. Today I called in about the bill and I think I got the same rep on the phone. He said that I was not within the 30 days and I have to pay the bill. He insisted that the 30 days was up October 13th, not 14th. I told him that I had verified the date with another rep previously. He said that "cut and dry, the 13th was the 30th day". I asked to speak to his supervisor. He came back on and told me that there wasn't one available and wanted my call back information. I told him that I have worked in a call center and know how it works and to just get someone for me to talk to. He said that there wasn't anyone but him to talk to. I told him that he could not resolve my issue, so I needed to talk to someone else. He refused and said that someone would call me back. I told him that I wanted a call back today. He said that he would put an urgency flag on it. I do not expect to get a call back.
This report was posted on Ripoff Report on 11/24/2004 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/West-Chester-Pennsylvania-19380/Verizon-DSL-Ripoff-The-Great-Verizon-DSL-Scam-West-Chester-Pennsylvania-119650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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