- Report: #119650
Report - Rebuttal - Arbitrate
Complaint Review: Verizon DSL
Verizon DSL400 Brandywine Pky West Chester, Pennsylvania U.S.A.
Verizon DSL Ripoff The Great Verizon DSL Scam West Chester Pennsylvania
*Author of original report: Wonders never cease!
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I told the rep that I was considering cancelling the service because of the hassle I was having. Because of the confusion, she offered the next month free. She also said that it does come with a "30 day money back guarantee". I asked what date I had to cancel by in order to be within my 30 days and she said October 14th. On October 14th, I decided to switch to cable, mostly because of the poor customer service. I called in and the gentleman hassled me about wanting to cancel at all. I told him that I was unhappy with their customer service and was switching providers. He continued to hassle me saying that I was getting good service because I was offered the next month free. I told him to just cancel the service and send me the mailing label to send the modem back to them. The label came, as did my next bill.
I sent the modem back in but saw that I am still being billed for the first month. Today I called in about the bill and I think I got the same rep on the phone. He said that I was not within the 30 days and I have to pay the bill. He insisted that the 30 days was up October 13th, not 14th. I told him that I had verified the date with another rep previously. He said that "cut and dry, the 13th was the 30th day". I asked to speak to his supervisor. He came back on and told me that there wasn't one available and wanted my call back information. I told him that I have worked in a call center and know how it works and to just get someone for me to talk to. He said that there wasn't anyone but him to talk to. I told him that he could not resolve my issue, so I needed to talk to someone else. He refused and said that someone would call me back. I told him that I wanted a call back today. He said that he would put an urgency flag on it. I do not expect to get a call back.
This report was posted on Ripoff Report on 11/24/2004 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/West-Chester-Pennsylvania-19380/Verizon-DSL-Ripoff-The-Great-Verizon-DSL-Scam-West-Chester-Pennsylvania-119650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.