• Report: #1105942

Complaint Review: Verizon DirecTV

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  • Submitted: Tue, December 10, 2013
  • Updated: Wed, April 09, 2014

  • Reported By: BigMistake — Azle Texas
Verizon DirecTV
, Texas USA

Verizon DirecTV Verizon/DirecTV Bundles Are Scams Texas

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We moved into a new house and I signed up through Verizon's website for their Double Play promo: Verizon phone service and DirecTV service. It says right on the order sheet, month's 1-12 pricing = $86.99. So my DirecTV is installed almost immediately (funny how that works since you only have 3 days to cancel their service) and a few days later the Verizon phone service. The phone service doesn't work. Something about a problem moving the phone number over from my previous provider. Two weeks later I get a text from DirecTV saying my services are no longer bundled with my phone provider and I get a bill from them for $157. This is for 2 months service. I have spent countless hours on the phone with Verizon and DirecTV on dozens of phone calls. Finally, FINALLY, a month later Verizon fixes my phone. But now DirecTV has put my account into collections, after 1 month of service!!! I call DirecTV and they are less than helpful and couldn't care less and basically says "F you, pay me". I call Verizon back, spend hours and hours, get hung up on 3 times, transferred over and over from department to department. Eventually a billing rep recommends that I pay my bill to DirecTV and informs me that my bill for Verizon will be $59.99 plus taxes/fees per month for the first 3 months. Then the "bundle" should go back through. So I am paying about $150 per month instead of the $86.99 which I have proof that I agreed to on Verizon's site. This seems illegal and, at the very least, unethical. All of this is Verizon's fault, yet I am paying the price for it. I am a single Dad raising 3 kids and only signed up for the "bundle" since it was within my budget. But since I am now in a 2 year "agreement" (READ CONTRACT) with DirecTV, I will have to cancel my phone service which the number is tied to my business and has been for 8 years.

 

In short, DO NOT EVER BUNDLE VERIZON AND DIRECTV!!!! You will have made a huge mistake. You will be scammed. You will be told that there is some "problem" with the package going through and you won;t be getting the price you agreed to and you are now in a contract with another company.

 

I wonder how the CEOs of these two corporations sleep at night knowing they make their millions of dollars by ripping off hard working Americans.


This report was posted on Ripoff Report on 12/10/2013 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DirecTV/Texas/Verizon-DirecTV-VerizonDirecTV-Bundles-Are-Scams-Texas-1105942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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