ED Magedson – Founder
Verizon FIOSNationwide USA
Verizon FIOS Customer Service Banned me from Contacting them on the Message Boards Nationwide
I wanted to email Verizon to discuss the possiblity of waiving the early termination fee. After online chat session with customer supports failed, I tried to email them as was directed to their so call "Community" forums
When I posted my grievance the only answers that I can get are from people who I personally believe are paid to sit on these boards all day to denigrade and belittle those who have complaints that they do not deem worthy to escalate to actual support. I don't believe regular people with a life and a job, will sit on a forum all day defending a major corporation and not get paid for it.
When I called them out on this, the moderator first silenced my account to "ready only" and when I created a new one, they banned my ip address for trying to circumvent the process. They also edited the string to make sure they got the last word so that that the dispute ends making them look favorable. [continued below]....
I emailed the head of Customer Support and told her about my experience and I made sure that my email was exceptionally polite.She never got back to me.
As far as the termination fee, I can take no for an answer but as a customer for 4 years and a wireless customer for 10, I'd expect to be treated a little better, and speak to somebody who actually has the authority to make that decision.
I am still banned from using the support site.
This report was posted on Ripoff Report on 07/06/2014 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-FIOS/nationwide/Verizon-FIOS-Customer-Service-Banned-me-from-Contacting-them-on-the-Message-Boards-Nation-1159863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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