- Report: #1141002
Report - Rebuttal - Arbitrate
Complaint Review: Verizon FiOS
Verizon FiOS Free Bundle install Gaithersburg MD
*Author of original report: I've been on the Do not call list
*Consumer Comment: For do not call
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I signed up at a Verizon tent they had setup for my neighborhood and was lied to by the sales rep. He promised he'd have all the fees waved, and I ended up getting hit approx. $150 fees. I contacted the rep several times and he said he'd fix it, but he never did. I was also told by the same rep that if I wanted to swap equipment it was an easy process. It may be, but it turns out that there is a fee attached to almost anything you change with verizon.
If you have replacement equipment mailed to your home there is a $20 fee, if you show up to their store w/o calling first there is a $10 fee; I think there is a fee for lowering service levels but I couldn't tell because the bill was too confusing. Also, when our phone was switched over I started getting at least 10 additional telemarketing calls a day. I called to complain and they wanted me to un-list my number, for a $4 monthly fee.
This report was posted on Ripoff Report on 04/23/2014 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-FiOS/nationwide/Verizon-FiOS-Free-Bundle-install-Gaithersburg-MD-1141002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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