- Report: #542202
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Fios TV
Verizon Fios TVInternet United States of America
Verizon Fios TV Horrible, inexplicably stupid on-screen channel menu Internet
*General Comment: Thank you
*Consumer Comment: Really....
*Author of original report: Thespis-twoville needs a reading comprehension class, too
*Consumer Comment: Employee?
*Consumer Comment: Comment to EdDiEs617
*Consumer Comment: Silly rant
*Consumer Comment: Color code is shown in FIOS on-screen guide...
*Author of original report: Smack down to EdDiEs617
*UPDATE Employee: Is this a joke? Common sense is needed here.
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One huge reason is that the on-screen channel listing for Fios TV has 5 different colors for various channels. These colors do not match any printed channel guide provided. There is no guide to what these colors mean whatsoever -- on the tv or on their website. You would think there would be a simple ergonomic logic to it, like green means you get that channel package, and red would mean you do not. Nope. They have a meaningless royal blue, olive green, dark red, teal green and rust orange. I resent rewarding stupidity with my subscription.
I've heard also that you get more HD channels with the satellite services, and the DVR that Dish provides as part of your package price costs $20/month extra with Verizon. And Verizon is famous for horrid customer service.
They're like Geico in that they pump a ton of money into marketing and advertising, but their product doesn't match the hype. (Geico is one of the higher-priced auto insurers and will dump you in a heartbeat.)
This report was posted on Ripoff Report on 12/19/2009 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Fios-TV/internet/Verizon-Fios-TV-Horrible-inexplicably-stupid-on-screen-channel-menu-Internet-542202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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