- Report: #736892
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Fios
Verizon Fiospo box 920041 dallas, Texas United States of America
Verizon Fios verizon, verizon cable , verizon internet, verizon cable and internet, fios, fios cable, fios internet, verizon communications Bad customer service and cable service. long wait times to report a problem. Instant service for new orders dallas, Texas
*Consumer Comment: Ain't that the TRUTH
Then it said channel not available, so I called the number on the screen. Tried to enter the quick code provided, to no avail. I called the toll free number displayed on the screen. After 10 automated options, I got the message, our offices are closed. Please try again.
This isin't my first time calling about problems,and beeing lost in the automatet system. So I called 800-verizon and selected a new service, ( just pick one). I had a representative on the phone in less than 2 min. The representative gave me the number for Tech. support 877-600-2051. 1 hour 23 min now. still on hold. ( I'm stuborn ) And the worst thing is, the hold music is as clear as the chanell I wanted to watch.
You would think they could get that right. Considering the high quality service they claim to provide. Nothing is worse than being on hold for an hour and a half, listening to distorted sounds resembling music. LOL 1 hour 45 min. I think I'll hang up now.
Thanks for reading. And If someone can tell me how to add video and audio to this post I will show you what I have to look at and listen to ( when on hold with Verizon )
This report was posted on Ripoff Report on 06/04/2011 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Fios/dallas-Texas-75392/Verizon-Fios-verizon-verizon-cable-verizon-internet-verizon-cable-and-internet-fios-736892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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