- Report: #765188
Report - Rebuttal - Arbitrate
Complaint Review: Verizon High-Speed DSL Internet
Verizon High-Speed DSL InternetInternet United States of America
Verizon High-Speed DSL Internet Constant Internet-Dropping, Crappy Customer Service, Failure To Resolve Connection Issues, Internet
Of course no one would admit the service has a problem, it was my computer or the lines or some other excuse. So I demanded they take their POS modem back and send me a new one, which they did. Guess what? Same problem. And all this for $160 a month?? (it's a package deal-DirectTV, phone, and Internet). I called to ask about upgrading to FIOS (which is probably what they want you to do, anyway, judging by all the FIOS ads I see every day), and of course it's not available in my area yet.
I have mentioned this problem on Facebook and I am not the only Verizon DSL customer with this aggravating annoyance. I think the company keeps a stash of shitty modems that customers send back and when someone complains and says they want a replacement modem, they "re-cycle" the duds!
This report was posted on Ripoff Report on 08/14/2011 08:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-High-Speed-DSL-Internet/internet/Verizon-High-Speed-DSL-Internet-Constant-Internet-Dropping-Crappy-Customer-Service-Fail-765188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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