• Report: #375574

Complaint Review: Verizon Online Services

  • Submitted: Wed, September 24, 2008
  • Updated: Thu, October 23, 2008

  • Reported By:Colmar Pennsylvania
Verizon Online Services
Philadelphia, PA Philadelphia, Pennsylvania U.S.A.

Verizon Online Services Lifetime service ended in a year Philadelphia Pennsylvania

*Consumer Suggestion: Here's proof for you

*Consumer Suggestion: Here's proof for you

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In July 2007 I contracted for Verizon's Lifetime $14.99 per month DSL online service promotion through a phone representative. Only a year later Verizon has broken the contract and raised the rate to $23.99 per month. A "Lifetime", is certainly not a year.

I spoke with three customer service representatives concerning this matter. The individuals were located outside the US, difficult for me to understand, and spoke in prepared phrases. They provided no assistance or resolution.

Meanwhile, Verizon has no validation for the price hike as they have the resources to continually bombard me with weekly direct mail, phone calls and sales home visits to purchase their more expensive Fios service.

Cynthia
Colmar, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/24/2008 01:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Online-Services/Philadelphia-Pennsylvania/Verizon-Online-Services-Lifetime-service-ended-in-a-year-Philadelphia-Pennsylvania-375574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Here's proof for you

AUTHOR: Steve, Orange County, Ca - (U.S.A.)

Here is some legal proof that the plan was offered:

Under the new offer, customers who order Verizon High Speed Internet service online with a connection speed of up to 768 Kbps (kilobits per second) and a two-year commitment will pay $14.99 a month for as long as they subscribe to the same price-for-life plan. The same plan applies to Verizon's 3 Mbps (megabits per second) service, which is available online for $27.99 a month. The plan is also available by calling a Verizon customer service representative at 1-800-742-5375, with pricing ranging from $17.99 to $19.99 a month for a connection speed of up to 768 kbps and $27.99 to $29.99 a month for a connection speed up to 3 Mbps.

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#2 Consumer Suggestion

Here's proof for you

AUTHOR: Steve, Orange County, Ca - (U.S.A.)

Here is some legal proof that the plan was offered:

Under the new offer, customers who order Verizon High Speed Internet service online with a connection speed of up to 768 Kbps (kilobits per second) and a two-year commitment will pay $14.99 a month for as long as they subscribe to the same price-for-life plan. The same plan applies to Verizon's 3 Mbps (megabits per second) service, which is available online for $27.99 a month. The plan is also available by calling a Verizon customer service representative at 1-800-742-5375, with pricing ranging from $17.99 to $19.99 a month for a connection speed of up to 768 kbps and $27.99 to $29.99 a month for a connection speed up to 3 Mbps.

Webpage:
(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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