- Report: #779077
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Online
Verizon Online400 Foxcroft Ave 2nd Floor Martinburg, West Virginia United States of America
Verizon Online Deceptive, Fraudulant, Un-Ethical, Dishonest,Insulting Martinburg, West Virginia
*Author of original report: almost satisfied
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I waited till end of month for billing conveince & confirmed offer over the phone using my cell(NOT Verizon) to see if offer could be met over the phone-I was YES with NO other conditions or add on's mentioned.
This is when the billing circus started-1st mon $0-next month $45.99-figured it was a combo of 2 months - called for clarification & was told wait 2 months for promotions to be applied-when I checked back billing was still complicated.
Now I check and it's up to $57-along with months previous-called Ann at customer service & was told" They had no record of me placing the original order, no record of 2nd Phone call for billing inquiry-the "EXTRA" charges were for un-wanted services buried in the fine print. Problem was NOT resolved, so either someone at Verizon messed up OR I'm being treated as a LIAR.
Lesson Learned-If you believe the Advertising & Trust Verizon,be prepared to stay vigilant-record any conversations for your own "Quality assurance" and if there's a problem-get screwed and join a long list of unhappy customers.
This report was posted on Ripoff Report on 09/20/2011 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Online/Martinburg-West-Virginia-25401/Verizon-Online-Deceptive-Fraudulant-Un-Ethical-DishonestInsulting-Martinburg-West-Vi-779077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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