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  • Report: #515652

Complaint Review: Verizon Online

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  • Submitted: Tue, October 27, 2009
  • Updated: Wed, January 04, 2012

  • Reported By: galena — Monroeville Pennsylvania USA
Verizon Online
https://www22.verizon.com/ Internet United States of America

Verizon Online Verizon.com, Verizon Fios, Verizon Residential misleading and deceptive advertising, not quite illegal Internet

*Consumer Comment: Equipment ripoff

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I checked into a TV advertisement for Verizon a package of FIOS TV with free DVR, Computer Internet and Telephone Service at $99.99 per month in the Pittsburgh area. This advertising is very misleading if not outright illegal, as the $99.99 covers the Verizon services only and special equipment is necessary in order to use these services. This special equipment adds up to a hefty amount of money.


I started the sign-up process online, but as the process progressed I found that, although installation is free, this price only covers "service". In other words, additional monthly costs include a REQUIRED set-top box for each TV; Standard Box priced at $5.99 per month and HD Box priced at $9.99 per month for each seperate TV. Digital Adapters are required at $3.99 per month per TV.


DVR for one TV may be free for three months, but rental then kicks in at $15.99 per month for Standard DVR and HD DVR costs $19.99 per month, per DVR! The "savings" for this package is non-existent and much more costly than what I pay for all three services from a cable and a seperate satellite service. Buyer beware!


This report was posted on Ripoff Report on 10/27/2009 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Online/internet/Verizon-Online-Verizoncom-Verizon-Fios-Verizon-Residential-misleading-and-deceptive-adv-515652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Equipment ripoff

AUTHOR: TiredOf Thieves - (United States of America)

I let my FIOS TV service go as I realized that I had paid over $1300 for 3 boxes over 3 years and I did not own them.  I had to continue paying for them and could be fined big bucks if I failed to return them in a timely manner.  Thus, my "bundle" in all reality included an extra $36 a month, or $432 a year.  I definitely think Verizon needs to address this policy.   
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