- Report: #991477
Report - Rebuttal - Arbitrate
Complaint Review: Verizon, PA
Verizon, PA1717 Arch Street Internet United States of America
Verizon, PA Verizon Communications, Inc DSL, Slow Speeds, Selling 10Mbps, getting 56k Speeds. Ripoff, Mentally ill workers, damage, phone jacks, crossed wires, attitude, Shoddy Work, unnecessary work, poorly trained workers, Incompetent , Internet
*Author of original report: Verizon Admits Subscriber Too Far To Get 10Mbps
For 4 months I have not had service and Verizon has failed to fix what they screwed up. In the end, everything falls on the repair supervisor, who should be fired.
When I asked for IdentaRing for a second line, initially the order was placed only to be told a week later, I had to pay for a full second line install, which was deliberately butchered by Chuck. For months Verizon sent poorly trained and one BUM after another out to my home, courtesy of ignorant supervisor Joe Coyle, where butchers further damaged wall jacks, disabled working phone lines, the fire alarm system and crosswired two lines leaving me without phone service. The first line connection resulted with a permanent call waiting busy signal. That took 1 month to resolve.
I wish I could attach pictures of phone jack wired by mentally ill, anxiety suffering Verizon tech Chuck-id -LGK. Video is on YT. He claims he's been a tech for 25 years, but did not know how to wire a jack. Lazy BUM who did not want to work, spending 4 hours in the basement on his cell phone making personal calls, instead of fixing the problem. Why would Verizon and the supervisor send a Mentally Ill person into customers homes? This BUM wasted 4 hours of my time deliberately destroying and disabling jacks, then attached a jumper jack that was miswired, which took out my service. When the supervisor Joe Coyle, shows up, this guy comes out with an attitude. Mind you, he keeps sending one BUM after another. Instead of supervisor Joe Coyle being respectful and courteous to a customer, the first thing out of his mouth when I opened the door, "I ain't here to fix anything. I'm here to check the DSL." He then told tech Liz-LGW to check to see if she has a service plan. I'll fix whatever you want, but I'm going to charge you." He changed the ticket, because he did not want to do the job or was not qualified like all the rest to get the job done.
I REGRET switching to Verizon and will advise other potential consumers out there of the POOR Service I received, along with all the property damage. The tech he left Liz, left exposed wired, never connected the wall plate or wires and left, claiming she had another job to go to. She knew full well, that the DSL was reading .22Mbps. Verzion hires bums WITH NO WORK ETHIC, LAZY, Poorly Trained and who falsify work orders. Years ago, Bell of PA techs knew how to wire everything.
Go to ookla or speedtest dot net, to check your internet speed and you too may find out, what you are paying for is not what Verizon is delivering in internet speed.
A phone company with a 15 minute wait time. Sad
This report was posted on Ripoff Report on 01/04/2013 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-PA/internet/Verizon-PA-Verizon-Communications-Inc-DSL-Slow-Speeds-Selling-10Mbps-getting-56k-Spe-991477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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