Whatever you do, STAY away from Verizon DSL Internet Service in Philadelphia. Verizon is
running a SCAM. They sold me 10Mbps DSL service when I switched from cable four
months ago. I ran a speed test and discovered I was getting 1989 56k modem
speeds. Called Verizon and the ignorant woman in repairs left me a message 1Mbps
is good, when I am paying for 10Mbps. I filed a complaint with the PUC and after
tomorrow will hire a contractor to repair the damage done by Verizon and take
legal action for false advertisement on the DSL. FIOS is not in my area yet.
For 4 months I have not had service and Verizon has failed to fix what they screwed up. In the end, everything falls on the repair supervisor, who should be fired.
When I asked for IdentaRing for a second line, initially the order was placed only to be told a week later, I had to pay for a full second line install, which was deliberately butchered by Chuck. [continued below]....
months Verizon sent poorly trained and one BUM after another out to my home, courtesy of ignorant
supervisor Joe Coyle, where butchers further damaged wall jacks, disabled
working phone lines, the fire alarm system and crosswired two lines leaving me without
phone service. The first line connection resulted with a permanent call waiting busy signal. That took 1 month to resolve.
I wish I could attach pictures of phone jack wired by mentally ill, anxiety suffering Verizon tech
Chuck-id -LGK. Video is on YT. He claims he's been a tech for 25 years, but did not know how to
wire a jack. Lazy BUM who did not want to work, spending 4 hours in the basement on his cell phone making personal calls, instead of fixing the problem. Why would Verizon and the supervisor send a Mentally Ill person into customers homes? This BUM wasted 4 hours of my time deliberately destroying and
disabling jacks, then attached a jumper jack that was miswired, which took out
my service. When the supervisor Joe Coyle, shows up, this guy comes out with an
attitude. Mind you, he keeps sending one BUM after another. Instead of
supervisor Joe Coyle being respectful and courteous to a customer, the first
thing out of his mouth when I opened the door, "I ain't here to fix anything. I'm here to check the
DSL." He then told tech Liz-LGW to check to see if she has a service
plan. I'll fix whatever you want, but I'm going to charge you." He changed the ticket, because he did not want to do the job or was not qualified like all the rest to get the job done.
I REGRET switching to Verizon and will advise other potential
consumers out there of the POOR Service I received, along with all the property
damage. The tech he left Liz, left exposed wired, never connected the wall plate
or wires and left, claiming she had another job to go to. She knew full well,
that the DSL was reading .22Mbps. Verzion hires bums WITH NO WORK ETHIC, LAZY, Poorly Trained and who
falsify work orders. Years ago, Bell of PA techs knew how to wire everything.
Go to ookla or speedtest dot net, to check your
internet speed and you too may find out, what you are paying for is not what
Verizon is delivering in internet speed.
A phone company with a 15 minute
wait time. Sad