• Report: #991477

Complaint Review: Verizon, PA

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  • Submitted: Fri, January 04, 2013
  • Updated: Sat, January 19, 2013

  • Reported By: Phillypal — Elkins Park Pennsylvania United States of America
Verizon, PA
1717 Arch Street Internet United States of America

Verizon, PA Verizon Communications, Inc DSL, Slow Speeds, Selling 10Mbps, getting 56k Speeds. Ripoff, Mentally ill workers, damage, phone jacks, crossed wires, attitude, Shoddy Work, unnecessary work, poorly trained workers, Incompetent , Internet

*Author of original report: Verizon Admits Subscriber Too Far To Get 10Mbps

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Whatever you do, STAY away from Verizon DSL Internet Service in Philadelphia. Verizon is running a SCAM. They sold me 10Mbps DSL service when I switched from cable four months ago.  I ran a speed test and discovered I was getting 1989 56k modem speeds. Called Verizon and the ignorant woman in repairs left me a message 1Mbps is good, when I am paying for 10Mbps. I filed a complaint with the PUC and after tomorrow will hire a contractor to repair the damage done by Verizon and take legal action for false advertisement on the DSL. FIOS is not in my area yet.

For 4 months I have not had service and Verizon has failed to fix what they screwed up.  In the end, everything falls on the repair supervisor, who should be fired. 

When I asked for IdentaRing for a second line, initially the order was placed only to be told a week later, I had to pay for a full second line install, which was deliberately butchered by Chuck. [continued below]....
.....  For months Verizon sent  poorly trained and one BUM after another out to my home, courtesy of ignorant supervisor Joe Coyle, where butchers further damaged wall jacks, disabled working phone lines, the fire alarm system and crosswired two lines leaving me without phone service. The first line connection resulted with a permanent call waiting busy signal.  That took 1 month to resolve.  

I wish I could attach pictures of phone jack wired by mentally ill, anxiety suffering Verizon tech Chuck-id -LGK. Video is on YT.  He claims he's been a tech for 25 years, but did not know how to wire a jack.  Lazy BUM who did not want to work, spending 4 hours in the basement on his cell phone making personal calls, instead of fixing the problem. Why would Verizon and the supervisor send a Mentally Ill person into customers homes? This BUM wasted 4 hours of my time deliberately destroying and disabling jacks, then attached a jumper jack that was miswired, which took out my service. When the supervisor Joe Coyle, shows up, this guy comes out with an attitude. Mind you, he keeps sending one BUM after another. Instead of supervisor Joe Coyle being respectful and courteous to a customer, the first thing out of his mouth when I opened the door, "I ain't here to fix anything. I'm here to check the DSL." He then told tech Liz-LGW to check to see if she has a service plan. I'll fix whatever you want, but I'm going to charge you." He changed the ticket, because he did not want to do the job or was not qualified like all the rest to get the job done.

I REGRET switching to Verizon and will advise other potential consumers out there of the POOR Service I received, along with all the property damage. The tech he left Liz, left exposed wired, never connected the wall plate or wires and left, claiming she had another job to go to. She knew full well, that the DSL was reading .22Mbps. Verzion hires bums WITH NO WORK ETHIC, LAZY, Poorly Trained and who falsify work orders.  Years ago, Bell of PA techs knew how to wire everything. 

Go to ookla or speedtest dot net, to check your internet speed and you too may find out, what you are paying for is not what Verizon is delivering in internet speed.

A phone company with a 15 minute wait time. Sad

This report was posted on Ripoff Report on 01/04/2013 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-PA/internet/Verizon-PA-Verizon-Communications-Inc-DSL-Slow-Speeds-Selling-10Mbps-getting-56k-Spe-991477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Verizon Admits Subscriber Too Far To Get 10Mbps

AUTHOR: Phillypal - (USA)

On January 5, 2013, a tech and supervisor came out to repair the jacks.  The supervisor admitted that the previous tech Chuck was not an inside wiring tech.  So, why would a Verizon supervisor send a technician into a customer's home if they are not trained to do inside wiring? Then Donna in repairs got upset when I told her too many of Verizon's workers have No Work Ethic. She's been there for 35 years and never confirms with the customer to see if anyone is home for a service call. That's the problem, she's been there too long.  On Sunday, January 6, 2013, Lazy DSL Ghetto tech, Rudy showed up at 9:00 AM unannounced.  Very ignorant, ghetto and then began disconnecting my devices, jumped on one computer causing me to get locked out.  I had enough of his IGNORANCE and threw him out. When I asked for his supervisor he refused.  Typical BUM.  From there I called the local news station. January 15, 2013, received a call from Verizon, that the problem was on their end and they would put in a ticket to get the DSL fixed.  Never happened. On January 19, 2013, they sent two more techs out.  Darnell and Mike.  Mike, ignorant, ghetto, interrupting me when the other tech was asking questions.  Another one, INCOMPETENT, disconnected my router without notice, then wanted to second guess me.  He knew he was about to get tossed out, so he tells the other tech he's going outside, I told him I'll show you the front door. Where do they get these BUMS from?  I was told because my home is too far or 7,995 feet from the Verizon hub, I will never get 10Mbps.  They did not know why someone sold me that package.  As of Saturday, January 19, 2013, the DSL service is not providing me 10Mbps or 1Mbps for that matter.  Verizon's DSL 10Mbps packages are a FRAUD, along with FALSE advertisement.

Four (4) months later and Verizon still has not fixed the DSL or working to at least give me 5Mbps. Now Verizon claims they will take the service down, isolate the problem and have it fixed by Monday night, January 21, 2013.  I do not believe Verizon and clearly lack faith in those LIARS! I filed a complaint with the PUC and BCP.  Also contacted a local news station's consumer action group.  Stay away from Verizon's DSL.  They will sell you service that does not work, just to get your money.
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