- Report: #303288
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Telephone Compay
Verizon Telephone Compayverizon.com Lehigh Valley, Pennsylvania U.S.A.
Verizon Telephone Compay RETAINED MY OVERPAYMENT OF $6,822.09 Lehigh Valley Pennsylvania
*Consumer Comment: Nearly identical experience with Verizon
*Consumer Suggestion: Cathy, you need to wait until the next billing cycle.
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I discovered the mistake on the morning of December 26th, and began the journey to have my overpayment returned.
As of today, January 25, 2008, I have not received my refund.
I have made many telephone requests to Verizon without positive results. My bank has make several attempts to have the money returned to me. You receive a different story from everyone you speak with, at Verizon, as to how and when you will receive your refund.
I want the public to know and understand that Verizon is very difficult to work with in the situation. I want the public to know that if you make an overpayment to Verizon they do not recognize it on their automated telephone explanation of you balance. They have the audacity to send you the next months bill showing your current amount OWED!
Futhermore, YOU MUST notify Verizon that you made an overpayment to them and request them to refund to you, your money. They will not refund you your money until you ask for it, they do not recognize your credit/overpayment until you bring it to their attention!
This is criminal, must be illegal and I believe that there should be some penalty to this company for handling overpayments in this matter.
This report was posted on Ripoff Report on 01/25/2008 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Telephone-Compay/Lehigh-Valley-Pennsylvania-18002-8000/Verizon-Telephone-Compay-RETAINED-MY-OVERPAYMENT-OF-682209-Lehigh-Valley-Pennsylvania-303288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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