- Report: #555692
Report - Rebuttal - Arbitrate
Complaint Review: Verizon - Verizon Wireless
Verizon - Verizon Wireless140 West Street New York, New York United States of America
Verizon - Verizon Wireless Verizon refuse to tell customers how to secure their wireless access modems New York , New York
*Author of original report: Lady, you've really got it wrong!
*Author of original report: Reply to Doc Hearldsburg & Knighttrain30
*General Comment: Reset your Router
*Author of original report: Update on Verizon customer support status and answer to comment
*Consumer Suggestion: router problem ?
*Consumer Comment: How is this a "ripoff"?
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Verizon Wireless refuse to tell me how to secure my wireless modem so that other people can't use it to access our computer and internet connection. I have asked them several times and they say that it is impossible for anyone else to access our modem.
They are obviously lying because I have over 200 static IPs on my ARP reading this very moment. I have told them this happens and they still say it's impossible...
If it was impossible it would not be happening. Not only do they not know the defintion of the word "Impossible", They don't know what an integrated modem is, which is what I have. The last person I talked to didn't know what an ARP reading was and I tried to explain to him what that and what an integrated modem were, niether of which he understood and he was defiant the whole time about the existence of these two things!
OK, I can forgive anyone else who reads this for not knowing these things, but not the techs of an ISP. [continued below]....
An integrated modem is one that has a built-in wireless access point that can be used by anyone and everyone within its range to access the internet or the computer that it is attached to. Without it being encryped and configured to only authentcate the desired IPs, they will accept all of them.
As a result, we are getting every "Tom, d**k, and Harry - and their uncles" using our bandwidth and connedcting to our computer as well, and instead of being greatul, the dirty creeps do as much damage as possible and are as aggravating as they can be. They take our user rights, slow down our service and block us from being able to do many things including even using our own printer! Not to mention, we have to pay extra so that we can still get service.
We're tired of it and we want to do something about it.
This report was posted on Ripoff Report on 01/16/2010 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Verizon-Wireless/New-York-New-York-10007/Verizon-Verizon-Wireless-Verizon-refuse-to-tell-customers-how-to-secure-their-wireless-555692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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