• Report: #530324

Complaint Review: Verizon - Verizon Wireless

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  • Submitted: Sun, November 29, 2009
  • Updated: Sun, November 29, 2009

  • Reported By: SeethingInSeattle — Seattle Washington United States of America
Verizon - Verizon Wireless
Internet United States of America

Verizon - Verizon Wireless Lies About Broadband Available Usage, Internet

*Consumer Comment: Verizon is among the worst

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I chose a Verizon wireless Broadband as part of their promotion with the Acer netbook. The Acer netbook is fine. The network seemed to work. However, Verizon limits usage to 5 Gigabytes per month. Anything over that amount is 2 cents a megabyte.

When I asked the people in the store, they assured me there was no problem. I had always had unlimited internet connection so I had no idea what was realistic. They assured me they had never heard about anyone running over. "That's a lot," they said. "Maybe if you downloaded a lot of movies..."

What about graphics? I asked. They assured me there would be no problem.

This is just a lie, or else the people working in those stores are ignorant. Verizon Broadband is not acceptable for anyone working full-time on the Internet. I used it for just 24 days. I didn't upload or download ANY movies.  I did have a couple of 10-minute videos from my camera.

I figure I am using nearly 200 megabytes a day. Needless to say I will be  way over...I would be paying about $200 a month for this service. I'm a heavy user, but not THAT heavy a user.

Verizon said that I can have a 30-day trial. I am going to test to see if I can cancel my contract and give them back the Verizon attachment (which of course was extra) for my computer. I would love to give them back the Acer but suspect they will find some reason not to. I have no problem with the Acer but it is NOT a good deal...and they will probably try to charge me more than if I'd just bought it myself.

I feel totally victimized and ripped off. Verizon is very sneaky. They get you in with these promos and they charge activation fees (non-refundable of course) and more.

Consumers should approach Verizon with the same caution they'd use with a used car salesperson or an aluminum siding salespeson. Verizon is a reliable cell phone service but they love hidden charges and surprise fees. And their broadband is a totally unrealistic option unless you are a very light user.

This report was posted on Ripoff Report on 11/29/2009 02:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Verizon-Wireless/internet/Verizon-Verizon-Wireless-Lies-About-Broadband-Available-Usage-Internet-530324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Verizon is among the worst

AUTHOR: Moon - (U.S.A.)

I had Verizon as a cell phone carrier and I can tell you they are the worst with charges.   I know you have the broadband, but I use my Blackberry 8900 thru T-Mobile to connect my laptop to the internet every dayI hardly ever turn it off.  I have a $20 package that covers ALL of my internet, and I have NEVER been charged with overage for all the software, pictures and music i have downloaded.

Verizon also wont let you customize your cell phones.  they are the only company that i know of that restricts user interface and always finds a reason to bill you for erroneous charges.

I love T-Mobile, they are the best, with the most reasonable prices, and very accommodating.  I wonder if T-Mobile has those broadband cards, if so, I bet it is at a very reasonable price.  I know you will like the customer service :)

good luck!
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